Job ID REQ-10032307 Jan 01, 2025 Malaysia Summary -To handle and coordinate all administrative P&O Services processes, principles and guidelines for a small client group About the Role

Major accountabilities:

Learning and Talent Central Administrator in Novartis Learning and Talent related systems Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and service level agreement (SLA)Deliver high-quality service using applications like SNOW, Internal Training Tools, SharePoint etc. and support in release/new system features and contribute to testing as neededSupport in service quality, process improvements projects, deviation triage, investigations and in CAPA implementation as neededStay apprised with the information on the major on-going incidents, escalations, issues and develop an understanding of recurring incidents and problem ticketsEnsure the feedback provided based on the CSAT outcome and quality audits on ticket handling and resolution provided are acted uponEnsure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documentsTrain/Mentor personnel for successful and timely onboarding of new joiners

Minimum Requirements:
Work Experience:

Graduate/Postgraduate in Pharmacy/Life Sciences/Engineering/Arts/MBA/HR or equivalent from reputed instituteAble to communicate in English and Mandarin (both in speaking and in writing to support the respective end market)        Previous experience in cooperating with stakeholders in ChinaDemonstrated ability to work in cross functional teams in an international environment Passion for learning – Learning AgilityExcellent written and verbal communication skillsSolid organizational skills including attention to details and multitasking skills

Why Novartis:

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!

Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Join our Novartis Network:

If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

https://talentnetwork.novartis.com/network

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Division People & Organization Business Unit CTS Location Malaysia Site Selangor Company / Legal Entity MY01 (FCRS = MY001) Novartis Corporation (Malaysia) Sdn. Bhd. (19710100054) Functional Area Human Resources Job Type Full time Employment Type Regular Shift Work No Apply to Job

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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