Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The L1 Operator will be responsible for ensuring timely and reliable delivery of NBCU live, linear, and VOD content to the NBC OTT Platforms. The L1 Operator will provide real time monitoring and support for the delivery of NBCU content. Monitoring takes place through a combination of “eyes on glass” and a host of data aggregation tools within the Digital Network Operations Center (DNOC).

Essential Functions (Responsibilities):

Monitor the end-to-end distribution of Company digital video assets on NBC OTT PlatformsPerform L1 monitoring and support of digital video workflows including escalating to L2, resolution and reporting outDigital encoder set up of event-based streaming across the NBC Portfolio including NBA, Olympic Sports, NASCAR, IndyCar, and moreManually insert SCTE triggers into event-based livestreamsClearly communicate with production teams to ensure broadcast standard execution of livestreamsPhysical checks on endpoint devices and platforms to ensure assets are available as expectedPartner with engineering to monitor traditional and digital signal transmissionDevelop expertise of distribution workflows and communicate support cases across departments to help firm-up operationsCreate and maintain strong working relationships with internal and external distribution partnersScope of work includes VOD, Linear, and Live workflows

QualificationsBachelor’s degree and/or related experienceMinimum of one (1) year of previous industry, database, or related analytic experienceMinimum of one (1) year of experience in a NOC, Digital Operation or Media Operations facilityExcellent computer skillsExcellent written and verbal communication skills

Eligibility Requirements

Interested candidate must submit a resume/CV through Company website to be consideredMust be willing to work onsite in Stamford, CTMust have unrestricted work authorization to work in the United StatesMust be 18 years or olderWillingness and ability to work or be on call at any time, sometimes on short notice to support a 24/7/365 operationIt is the policy of Company and Company’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. 

Compensation: This is a full-time, hourly, non-exempt position with a pay rate of $32.89 per hour, based on a rotating 38-hour weekly schedule.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].