About the positionThis is a great opportunity to work in a challenging and rewarding environment in a forward-thinking company. We are growing, and we are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills, relevant experience as IT Support and/or Administrator, and who can work both as part of a team or independently.
 

As a Service Desk Specialist, you can expect at ING the following:

Serve as a single point of contact for ING employees' IT-related problems throughout their whole lifecycle.Provide first-line support through the call-logging software and on-site for all incidents and requests.Troubleshoot and resolve end-user desktop, hardware, software, and/or printing problems.Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgradesReassign or escalate incidents and requests to on-site second-line support, third parties, or other teams where appropriate discussing fully with colleagues.Monitor and update all incidents and requestsTake care of IT hardware and IT lifecycleHelp with inventory check of IT assetsParticipating in international projects within the companyCooperation on global and local projects/migrations

 

Personality requirements and skills:

Troubleshooting - advanced levelMicrosoft Windows (11) Support - we do require advanced hands-on working experienceOffice 365 Administration - we do require at least hands-on working experiencePowerautomate and Powerapps knowledge would be a big advantageMicrosoft Intune Endpoint management experience is an advantageKnowledge of IT service management (requests/incident handling)ServiceNow (SNOW) would be a big advantageBasic knowledge of computer networksAzureboards experience is an advantageGood command of the English language (daily usage)Powerautomate and Powerapps knowledge is an advantageThe drive to self-learningKnowledge of Azureboards is an advantageInnovative thinkingKnowledge of Microsoft Active Directory is an advantageMicrosoft / ITIL certificates are an advantage

Wage (gross)

1870 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from homeDaily working time: 7hrs 45min instead of standard 8hrsDaily refreshments - coffee, fruits, drinksFully equipped gym accessible 24 hours / 7 days per weekGame room with unlimited accessModern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salaryLife insurance contribution: up to 22,14 EUR/per month3rd pillar contribution: up to 3% from your monthly salary24/7 external mental health supportLearning opportunities: internal and external learning programsRegular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per yearExtra vacation days: up to 10 extra days/per yearWe welcome your ING-positive friends: referrals starting from 1000 EUR150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary awardOur premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s resultsCafeteria points: 50€/month (600€/year) - choose when and how to spend themHome office contribution: 20 EUR/per monthDiscounts from our and your favorite stores: up to 30%Warm welcome package for your fresh startPet friendly office