Job description

ABOUT THE JOB

Provide first-level technical support to users via phone, email, and ticketing system. Troubleshoot and resolve hardware and software issues, including operating systems, applications, and peripherals. Install, configure, and maintain hardware (PCs, printers, networking devices) and software (applications, updates, patches). Assist with system diagnostics and perform basic system administration tasks. Document issues, resolutions, and procedures in the ticketing system for future reference. Escalate more complex issues to senior support teams or other departments as needed. Ensure timely response and resolution to support tickets based on service level agreements (SLAs).

ABOUT YOU:

Diploma or equivalent in Information Technology, Computer Science, or related field. At least 1-2 years of experience in IT support, preferably in L1 support or a similar role. Strong understanding of computer hardware and software components. Experience with operating systems (Windows, macOS, Linux) and common applications (Microsoft Office, email clients). Basic networking knowledge (TCP/IP, VPN, DNS, DHCP). Excellent problem-solving and troubleshooting skills. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users. Ability to work independently and in a team-oriented, collaborative environment. Service-oriented mindset with a focus on delivering high-quality support.

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:

Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration. Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights. Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth. Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more. Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Equal opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.

Who are we? Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:   

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you! 

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.   

As you know, every person is different and so is every role in a company.  That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. 
We look forward to meeting you!