Job Description

Our Trader Workstation is a Java-based proprietary trading platform that allows end-users to trade from their home or office and is the flagship of our platforms. It is complemented by our web and mobile-based platforms. A TAC Technician is expected to consistently provide friendly and informative technical support to Interactive Brokers’ clients by keeping up to date with the local technology news in order to investigate any new problems to assist end-users.

 Responsibilities

Provide real-time technical support of IBKR applications through either phone or chat communication, along with tickets and emails customers may send to IB. Successful candidate will also be required to perform other technical and client service-oriented tasks and projects provided by the local regional manager or the Global Head of TAC.

 The core competencies include: Operating Systems (Windows/Mac OS X/Linux) and Mobile Operating Systems (iOS/Android) support
熟悉Windows Mac, OS X / Linux以及手机IOS/Android操作系统支持 Basic DNS, TCP/IP and Network Configuration Support
提供基本的DNS, TCP/IP和网络配置的支持 Hands-on PC, Tablet, and Mobile troubleshooting
熟悉电脑，平板电脑，手机等故障排除 Help Desk or Call Center support experience and real-time troubleshooting
具有技术支持中心，呼叫中心的支持经验和实时故障排除经验 Experience working in a global team environment
具有技术支持中心，呼叫中心的支持经验和实时故障排除经验 Exposure to Java and web-based applications is a plus
熟悉java和基于Web的应用程序者优先 Experience working with online security and security devices is a plus
具有在线安全和安全设备工作经验者优先 Basic programming experience is a plus
具有基本编程经验者优先 Requirements: Minimum one year experience with call center or technical support roles, preferably in the financial services industry.
至少一年的呼叫中心或技术支持工作经验，最好是金融服务行业 Strong Technical Troubleshooting and Communication Skills
较强的技术故障排除和沟通技巧 Excellent oral & written language skills in English and Mandarin.
优秀的英语和普通话口头和书面表达能力 Bachelors Degree (with IT related fields preferable)
学士学位（IT相关领域优先） Will also consider technical certifications- A+ Certification, etc.
考虑有相关的技术认证者优先 Company Benefits & Perks Competitive Salary, annual performance-based bonus and stock grant Excellent health and welfare benefits including medical, dental, specialist and in-patient Competitive package of Annual Leave Modern offices with multi-monitor setups Great work life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with growing local presence Hybrid work arrangement role permitting