Company:

Astreya Partners are at the cusp of the new way of working.  We provide IT services and Managed Performance to some of the most exciting companies on the planet.  Our delivery model helps our clients be Positively Productive by matching exceptional people to on-site teams delivering world class IT service.  With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.

 

Responsibilities:

Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees. Help maintain equipment inventory, including processing RMAs and ordering new equipment. Maintain physical presence at designated service locations and time for employees to pick up user’s computer, or delivering to end-user. Monitor, update and maintain tickets in defined ticketing system. Respond to tickets, contact users and plan workload.Update, track and escalate the ticket to appropriate levels/group for resolution as required. Sign-off closed tickets with the user to include follow up specifically to the end user. Provides software and hardware troubleshooting support to resolve IT problems, escalating as required, and documenting new problems / solutions. Support access to corporate network/wireless and applications both on the network as well as over VPN.

Skills Required:

Ability to think and work independently, coordinate with team members, and escalate as required to perform all tasks. Excellent written and oral communication skills. Strong interpersonal and customer service skills. 3+ years experience troubleshooting MAC, PC and Mobile devices running Apple iOS, Microsoft or Linux. Experience using inventory management systems, including issuance of RMAs and coordinating replacement hardware with 3rd parties. Configuration and troubleshooting experience of software applications and VPN. Must have the ability to make explain complicated technical problems in terms non-technical people understand. Apple iOS or Microsoft OS Certification. Able to mentor and train junior team members. Valid driver's license and a clean driving record. Accurate, proactive problem solver.

Skills Preferred:

Experience with Active Directory Additional certification (CompTIA, Networking, ITIL, ...)

Experience:  3-5 Years Work Experience, Certification

What can Astreya offer you?

Working with some of the biggest firms in the world as part of the Astreya delivery network Employment in the fast growing IT space providing you with brilliant career options for years to come Introduction to the new ways of working and awesome technologies Career paths to help you establish where you want to go A company-wide mentoring program to advise you along the way Online training courses through CBT-nuggets to upskill you Performance management system to provide you with meaningful, actionable feedback Dedicated management to provide you with a point of leadership and care Internal promotion focus.  We love to build people from within. Numerous on-the-job perks Peer Recognition Market competitive rates and benefits