We are recruiting for a French + English speaking IT Service Desk Specialist who will join our team Gdansk, who provide functional and technical support in Workplace Services area for the employees of our customers.

 

Shifts:               Mon to Fri, with NO 24/7 shifts

Location:          UST Gdansk office - onsite 3 days a week 

Join:                 Feb/Mar 2024

Languages:     Fluent in French + English 

 

Technical Support

Provide remote first and second level support to our end users within their Workplace environment Be the first point of contact for all request regarding hardware and software Log and manage user incidents received by phone, email, ticket or other channel Provide solutions or workaround to our end users Report problem based on ITIL best practice Recommend IM&T Services modifications to reduce user impact Participate to different testing, deployment and stabilisation activities Contribute in all aspects of continuous improvement

 

Communication

Ability to provide support using French & English Update and acknowledge tickets logged by requester's and communicate about resolution progress Provide basics end-user training or instruction on workplace services Ensure satisfactory customer service and prompt response times to the requester's  Share support knowledge with peers and maintain associated documentation Escalate issues or outages  Maintain good working relationships and positively influence others to successfully produce customer satisfaction

 

What you will bring:

University degree in IT or equivalent years of experience in IT field Minimum 3 years of experience in domain of expertise  Fluent in English and French  Strong knowledge of Microsoft-based operating systems  General knowledge of IT infrastructure (Lan, WAN, Windows servers, active directory) Good knowledge of IT hardware (PC, Printer, scanner, smartphones etc.) Basic Knowledge in SAP system (account, print) ITIL qualification would be appreciated

 

Hurry & apply for a more details conversation!

#UST