Job details
Country
Mexico
State / Region / Province
Jalisco
Work Location
Guadalajara
Domain
Delivery
Interest Group
Infy Mexico
Skills
Technology|Infra_ToolAdministration-ITSM|ServiceNow, Technology|Infra_ToolAdministration-Others|Splunk Admin, Technology|Infra_ToolAdministration-PerformanceManagement|AppDynamics
Company
Infosys Mexico
Requisition ID
128115BR
Job description
Location:
Guadalajara, Jalisco / Hybrid 3 days per week.
Required Qualifications:Conversant with monitoring tools and dashboards - Splunk / Topaz / AppDynamics / New Relic.Conversant with ITSM tools – ServiceNow.Conversant with SLA Management and SLA computation techniques.Proficient in - Corrective / Preemptive / Perfective / Adaptive maintenance.Applications (Custom + COTS) Lifecycle Management - updates and patches.Conversant with automated monitoring and notification techniques.RCA Techniques - Why-Why / Fishbone.
Key Responsibilities:Conversant with all facets of Application Support.Application issue troubleshooting, fault isolation and remediation.Proficient in incident trending.Coordinates with vendors.Performs security vulnerability assessments.Identifies repeat production issues and addresses root cause.Status Reporting.Major Incident Management.Problem Management proficiency.Eyes on glass monitoring.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.