The IBM Storage Protect Support (Spectrum Protect or TSM erstwhile) team is supporting complex integrated storage products end to end, including Spectrum Protect, Spectrum Protect Plus, Copy Data Management. This position involves working with our IBM customers remotely, which are some of the world's top research, automotive, banks, health care and technology providers. The candidates must be able to assist with operating systems (AIX,Linux, Unix, Windows), SAN, network protocols, clouds and storage devices. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.

Responsibilities: must include but not limited toProvide remote troubleshooting and analysis assistance for usage and configuration questionsReview diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)Identify known defects and fixes to resolve problemsDevelops best practice articles and support utilities to improve support quality and productivityRespond to escalated customer calls, complaints, and queriesThe job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including extending/taking shift to cover North America working hours.