L2 Support Engineer **Req number:** R5047 **Employment type:** Full time **Worksite flexibility:** Hybrid **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Support Executive ready to take us to the next level! If you have of experience in SQL, Linux and are looking for your next career move, apply now.  **Job Description** We are looking for a **Support Executive** . **This position will** be **full-time** **Bangalore.** **What You’ll Do** + Provide Call, email and Chat support to resolve user problems with proactive/reactive troubleshooting in a 24/7 work environment. + In cases of non resolution from L2 create requests or incidents and route it to the concern teams and ensure it receive the appropriate attention. + Follow predefined (as trained) support procedures and policies. + Master the use of the identified support channels, processes & tools. + Effectively and judiciously escalate issues with clear communication to Support team lead/ manager when required. + Work and communicate with cross-functional teams (Development, Dev Ops, Reporting, Order creations etc.) using various channels of internal communication. + Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are duly met. + Undertake admin responsibilities as required. + Support new process/policy rollouts. **What You'll Need** + **2 to 4** years of working experience in IT Support roles + Knowledge of SQL, PGSQL. + Basic knowledge of Linux (Connect and run basic commands for checking). + Good oral and written communication skills in English language. + Strong analytical, problem solving and troubleshooting skills. + Attention to detail with the ability to complete a large volume of work quickly and independently. + Ability to work collaboratively in a diverse team environment. + Enthusiasm for customer service. + Team player with very good interpersonal skills and forward-looking attitude + Open to work in 24*7 environment including local/national holidays with high flexibility to work in rotational shifts. + Azure Fundamentals is an added Advantage. + ITIL Certification is an added Advantage. **Physical Demands** + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.