Location: Bucharest, Romania

This position is part of the Primary TAC (Technical Assistance Centre) of Juniper, to support customer reported issues on switching platforms like EX and QFX series. As part of the team you will:

Support Juniper Switching products, working directly with Juniper’s highly knowledgeable customers and partners Take ownership for problem resolution, problem reproduction and escalationTroubleshoot hardware and software issues, simulate customer’s switching environment in JTAC lab in order to replicate the problemBe a customer advocate for timely resolution. Timely engage next level with adequate information on the issue, impact details, troubleshooting/analysis done and customer expectationProper and continual documentation of issues, customer network environment/topology, impact (business and technical), troubleshooting done, findings and RCABe a fast learner and keep pace with newer technologiesShare knowledge via writing knowledge base articles

 

Requirements:

Requires B.E. in Electronics Engineering or Computer Science or equivalent1+ years of experience on Troubleshooting, implementation and support of IP networks (preferably enterprise and/or datacenter)Experience in directly interacting with customers (globally) highly desiredExcellent in English (verbal and written). Any other European language is a plus

 

Primary Skills:

Excellent communication (verbal and written) skillsCustomer management skillsWell organized and capable to work with Case Management systems Familiar with Linux operating systems, understand file system and advanced commandsThorough understanding and troubleshooting exposure of:IP Packet flow, OSI layers, TCP/IP, IPv4/IPv6 addressingUtilities like Ping, Traceroute, etc, and usage of filtersIP routing protocols (BGP, OSPF, ISIS, RIP)Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)High availability features like, VRRP, Graceful-Restart, Multichassis stackQOSVPLS Multicast protocols – PIM, IGMPFailure detection mechanisms, like BFD, OAMUnderstanding on features like, port-mirroring, sampling, PBR, RPM etc.Platform knowledge: Juniper (routers, switches), Cisco, Alcatel, Huawei Basic tool knowledge: Traffic generators (Ixia, Agilent)/ traffic simulators, Protocol analyzers, testers etc.Preferred certifications: CCNA or above, JNCIA-Junos or above

 

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions based on race, color, religion, gender, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made based on individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.