The technical support team assists external and internal customers by monitoring, investigating, and troubleshooting technical issues and incidents. They support our customers throughout the entire customer lifecycle, including provisioning, onboarding, and maintenance. The team contributes towards improvements of our product systems and processes to enhance customer experience. They are the subject matter experts on our entire range of messaging products, providing customer support over email, phone, and chat.

Sinch has an offshore first line support team based in the Philippines.  The Philippines team will handle initial customer enquiries, with those needing technical support being escalated to the global L2 technical support team to manage.