Review and validate understanding of customer environment requirements Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices Monitor network performance and troubleshoot problem areas as needed Ability to read and understand a Statement of Work A self-starter that can work remotely or with little supervision Provide peer reviews for engineering teams to ensure design compliance Coach and mentor other engineers on best practices Manage, configure, & troubleshoot components of SD-WAN technologies with a focus on Viptela and Meraki Attend and lead customer facing meetings/discussions Advanced understanding of SD-WAN protocols Assist peer engineers with related Managed Services technologies as skillset allows