L3 Support and Troubleshooting:
• Provide third-level support for production incidents, issues, and requests related to retail applications, POS systems, and payment gateways.
• Troubleshoot and resolve complex issues in cloud-based environments, ensuring minimal downtime and disruption.
• Work on incidents and escalations from L1/L2 support teams, ensuring swift and effective resolution.
Incident and Problem Management:
• Lead post-incident reviews and problem management to identify root causes and prevent recurrence of issues.
• Proactively monitor system health and performance, using available tools to identify and resolve issues before they impact operations.
Cloud and DevOps Expertise:
• Manage and optimize cloud infrastructure (AWS, Azure, GCP) to ensure high availability, security, and cost efficiency.
• Collaborate with development and operations teams to automate and improve continuous integration and delivery (CI/CD) pipelines.
• Implement infrastructure as code (IaC) using tools such as Terraform, Ansible, or CloudFormation to manage cloud resources.
Retail Systems & Payment Gateway Management:
• Support and maintain the POS systems, ensuring they are fully functional and integrated with other retail platforms (e.g., inventory, ERP).
• Work with payment gateways to troubleshoot and resolve issues related to transactions, integration, and security compliance (PCI-DSS).
• Ensure seamless integration between retail systems, payment processors, and cloud infrastructure.
Monitoring and Performance Optimization:
• Use monitoring tools (e.g., Splunk, New Relic, CloudWatch) to continuously monitor system performance and identify areas for improvement.
• Optimize the performance of applications, ensuring they meet the service level agreements (SLAs) and business requirements.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.