About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.      
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ   Overview: Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are  accountable for shift performance and compliance with processes, training,  and system emergency responses. Assures coordination with other shifts and drives process improvements.  Acts as an intermediary between the General Manager and the shift Operations Supervisors.  Pay Range: - $97,760 - $110,240Key Responsibilities: Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shiftDrive special projects and programs completion assigned by the General Manager (GM)May be assigned to attend meetings with the client to represent GM or other functional managersCommunicate clearly with the different stakeholders, both Transdev management and the client accordinglySupport client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholdersParticipate in Lean/Kaizen, and other Operational Excellence initiativesInterpret metrics, finds opportunities and implements actions to drive resultsEnsure compliance throughout the site to global process standards and works on continuous improvement initiativesPerforms all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the GM for managers’ evaluationsCoordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolutionEnsure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefsResponds to service problems including rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policyInteracts with and assists passengers as necessary Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situationDevelops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.Maintains routine records and performs a variety of clerical work activities related to the property operationMaintains high degree of confidentiality of all informationAll other duties as assignedRequired Education and Experience:Bachelor’s degree from an accredited university or 2+ years of operations experience leading teamsPreferred Education: Degree in Engineering, Operations, or a related field is a plus2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, requireRequired Knowledge Skills and Abilities (KSAs):Knowledge of service area and ability to read a map/digital map directionsAbility to use a computer to generate reports and schedulesAbility to supervise others and make quality business decisions regarding operationsAbility to read, understand, and interpret system operating rules, regulations, policies, phases and routesGood written and oral communication skillsAbility to organize and perform work efficiently; strong analytical skills and attention to detailsTravel up to 20% of the timeMust be on call and responsive for 24/7 operationsWork flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shiftsPhysical Requirements:Long periods of standing, walking, and sittingUse hands to finger; handle or feel; and talk or hear; climb stairs and/or laddersOccasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawlMajority of work is accomplished indoors and in air conditioned or well-ventilated facilitiesMay work in extreme heat and cold, and in damp environment with moderate noiseWork is  occasionally accomplished in an office or in a cubicle space equipped with a computerMust be able to occasionally lift and/or move up to 45 poundsMust use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.Pre-Employment Requirements:Must be 21 years of ageAll Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screeningTransdev maintains a Drug Free Workplace and may require participation in a random drug screening program.Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s requiredIf based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, disability or other legally protected status, or any other classification protected by federal, state, or local law.
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