**Description** **Introduction** Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an)Lab Call Center Specialist today with Methodist Healthcare System. **Benefits** Methodist Healthcare System, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) _Note: Eligibility for benefits may vary by location._ Come join our team as a(an) Behavioral Health Technician. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! **Job Summary and Qualifications** Lab Call Center Specialist, provides with an effective and convenient way to solve customer problems or address telephone needs through a systematic and organized flow of calls. To follow established guidelines to ensure a smooth process for the customer to all facets of outpatient and inpatient services. To serve the physicians, nurses, and other Inpatient Hospital personnel by facilitating communication between them and the laboratory. To facilitate all incoming calls concerning the results retrieval process in such a manner as to provide ultimate customer satisfaction. What you will do in this role: + Makes a positive impression on customers by behaving in ways that are warm, welcoming, professional and helpful. Displays mutual respect for patients, physicians, team members, visitors, and family/significant others. Behaves in a trustful manner by communicating openly and honestly; following through with assignments; behaving in a fair and consistent manner; and supporting teamwork at all levels of the organization. Seeks opportunities to incorporate enjoyment in the workplace by celebrating accomplishments of the organization, self, and others; and helping to remove barriers to enjoyment in the workplace. Strives to exceed patient satisfaction expectations and quality and financial benchmarks. + Greet and answer customer questions with a friendly attitude. Answers inquiries by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems. Fulfills requests by clarifying desired information, completing transactions and forwarding requests. + Handle incoming calls and route to the appropriate individual or department as needed. Call critical results to the providers of the patient and adheres to state/federal regulations regarding healthcare compliance, including HIPAA. + Troubleshoots all customer complaints and issues in a professional and courteous manner. Documents and communicates all issues immediately to Supervisor or Laboratory Manager. Helps eliminate barriers for the customer in order to provide excellent customer service to all. **What qualifications you will need:** + Education: High School or GED Experience: Call center representative or equivalent experience preferred + Minimum License, Certificates, or Registrations Required: 1. Required: BLS Certification within 30 days of hire Preferred: Outstanding communication and customer service skills, data entry training, ability to multi-task Methodist Hospital opened in 1963 as the first hospital in the now internationally acclaimed South Texas Medical Center. With over 900 beds, Methodist Hospital offers a broad range of specialties including cardiology, oncology, bone marrow transplants, emergency medicine, neurosciences, maternity care, gynecology and orthopedics. We are proud to be the largest provider of the lifesaving ECMO Program in San Antonio, are home to the largest robotics program in the world, and our Adult Blood Cancer and Stem Cell Transplant unit has become the first program to receive FACT Accreditation in North America. As the flagship hospital, and most comprehensive medical care facility of Methodist Healthcare, we appreciate the support and recognition we receive from the community. We’ve recently been named the No.1 Best Regional Hospital by the U.S. News and World Report for 2019-20. We pride ourselves on providing the highest quality of care possible for our patients, which is proven by our consecutive Grade A Leapfrog Hospital Safety scores. In addition, Methodist Hospital not only received a Primary Stroke Center designation from The Joint Commission, but has also received a Comprehensive Stroke Center Certification from DNV GL Healthcare, designating the facility as offering the most advanced stroke treatment available in a given geographic area. For more information, please visit our website at www.sahealth.com and select Methodist Hospital under Locations.