Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Lab Client Service Representative - Mercy Lorain Hospital

This is a PRN "As Needed" Position

Job Summary:

The Lab Client Service Representative supports overall laboratory operations by performing the duties of a receptionist, collection of blood and other specimens, and registration in a timely manner to maintain the department efficiently. Responsibilities will include order entry, result look-up, report generation, and answering internal/external calls in a friendly and helpful manner. 

Essential Functions:

Provides excellent customer service skills by greeting patients and the community in a respectful mannerCollects all specimens according to established procedures from patients and ensures that they are properly processed Identifying patients accurately and matching the patient’s identity with the correct service is critical for patient safetyResponsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test ordersPerforms departmental-related clerical duties such as checking inventory, stock supplies, answer phones when neededMust possess the ability to troubleshoot and resolve problems promptly Other duties as assigned

Education:

High School Degree or GED

Experience:

Medical Administrative Assistant experience preferred, but not required

Skills & Abilities:

Ability to provide quality, error free work in a fast-pasted environmentEngage with staff and patients in a professional mannerPosition requires travel to off-site locationsMany of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com