Summary of Primary Function/General Purpose of Position
The Lab Client Services supports overall laboratory operations by performing the duties of receptionist, patient and/or specimen collection and registration to include: test ordering, billing, verifying medical necessity, and preparation for mailing of laboratory test results.
Essential Job Functions
• Answers and initiates phone calls
• Supports Physician office needs
• Investigates patient and client billing issues
• Processes specimen and add-ons
• Registers patients
• Generates reports
• Maintains inventory levels and stocks supplies
• When staffed in Microbiology department, culture setup of microbiology samples and gram stain preparation. Performs the MST (Micro Setup Time) as needed.
• May perform specimen collection.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
High School/GED (required)
Work Experience
Medical secretarial experience (preferred)
Medical administrative assistant experience (preferred)
Experience in a medical office (preferred)
Training
None
Skills
Active Listening
Ability to discern the thinking of others
Service Orientation
Verbal and Written Communication
Problem Solving
Customer Service
Coordination
Organization
Time Management
Telephone skills
Microsoft Office
Keyboarding
Office machine operation
Lab Information Systems
Medical Terminology
Specimen processing
Phlebotomy Collection Software
Working Conditions
Periods of high stress and fluctuating workloads may occur
May be exposed to physical altercations and verbal abuse
May be exposed to high noise levels and bright lights
May be exposed to limited hazardous substances or body fluids*
May be exposed to human blood and other potentially infectious materials*
May have periods of constant interruptions
General office environment
Required to car travel to off-site locations, occasionally in adverse weather conditions
Other: Intermittent exposure to fumes and odors
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Patient Population
Adults (18-64 years)
Geriatrics (65 years and older)
Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com