Responsibilities Location Schachen, LucerneCH Job ID REQ-054664

We offer permanent role for Lab Computing IT Service Engineer (m/f/d) based in Schachen, LU to support OneSource division of PerkinElmer at the customer’s site. The successful candidate will provide IT and business analysis services with focus on software for analytical laboratory instruments from all vendors. This role strongly includes computer system validation/compliance services. The designee will team up with the globally acting lab computing division and also support the other PerkinElmer practices and divisions. 

Core Job Duties:

Implement, monitor and provide technical support of customer laboratory IT environments, typically integrated with instrumentation

Implement customer specified bench-top computing design and processes

Include Incident Handling

Application and Operating System upgrades

Commissioning and Decommissioning of Lab Computers

Implementation of multiple security packages.

Lab network infrastructure support

Create and maintain accuracy inventory of lab equipment, PC’s and software

Act as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues

Act as liaison for software/hardware related inquiries

Act as an interface between client, business and corporate IT teams

Participate in client team meetings

Validation, Security and GxP System Support

IT Technical review of validation and compliance documents supporting GxP computerized systems.

Provides IT technical Subject Matter Expertise for system validations and change management efforts

Analyzes, identifies, and implements enhancements, upgrades and/or solutions required to improve the system performance and security.

Support system validation projects technical and documentation requirements.

Implements Windows based security, including:  user / group permissions, file / folder permissions, group policies, local security policies, etc.

Special Lab Application Skills

Experience with Chromatography Data Systems and related instrumentationPractical experience with Amazon Web Services (AWS), ideally certified.

Systems Virtualization (VDI & Server)

System Administration and hardware configuration

Waters Empower

LACe Computer builds for Empower

Instrument Interfacing and multi-vendor drivers

Qualifications, Skills & Experience:

Bachelor of Science in Computer Science, Life Science or equivalent industry experience

4+ years of relevant technical experience including Windows technologies, networking, remote computing and backup systems

Experience with scientific instrumentation a big plus

Preferable 2+ years of GxP experience

Excellent customer service skills complimented by an ability to listen to and interpret client requests.

Ability to troubleshoot complex instrument and technology issues.

Strong verbal and written communication skills.

Ability to identify, track and complete tasks for multiple projects running in parallel, under prescribed time-frames.

Be passionate in attention to detail and tech aspects.Strong written and verbal communication skills in English (required), German (strongly preferred). Any additional language would be a plus.Ability to work both independently and as a team member, within prescribed guidelines, coping with frequent grey areas / uncertainty.