PURPOSE OF THIS POSITION

The primary purpose of this position is for specimen handling, facilitating the workflow in the laboratory, performing a variety of clerical duties and interacting with customers internally and externally.  This position is responsible for the pre and post analytical phase of laboratory testing including: registration, order entry, order interpretation, specimen identification/labeling, responding to phones and the tube system, problem resolution, sending reports to clients and processing send out specimens.

JOB DUTIES/RESPONSIBILITIES

Duty 1: Customer Service/Service Excellence.Uses customer’s name and smiles when communicating. Is timely in response to customers’ needs. Communication reflects BVHS script, and culture of Service Excellence. Practices effective communication skills, i.e. listening, phone skills, etc. and maintains a respectful and courteous attitude on the phone. Shows proper behavior while working with patients.  Is friendly and courteous to other professions from physicians to nursing personnel as well as within the laboratory. Makes suggestions in a positive, tactful manner.  Maintains clean, neat, professional appearance, i.e. wears ID badge, and complies with department dress code.Duty 2:  Clerical Duties - Distributes lab results to proper ordering physician location, transmits all requested fax results while monitoring incomplete faxes, call results when requested. Duty 3:  Reference Lab Testing - Properly prepares specimens to be sent to reference laboratories.  Is competent in the use of reference lab software: ordering tests and supplies, receiving results, completing batches and investing test requests.  Can determine when a lab test result may be overdue and will make proper queries to determine the reason.  Files reports in proper location in a timely manner.Duty 4:  Communication - Shows good judgment in handling phone questions directing them to the proper department or finding answers themselves. Makes good decisions regarding directing lab requests to proper person and when transferring call, asks permission to leave the call to voice mail if there is no answer. Makes proper use of suggestions and constructive criticisms made by others.Duty 5: Registration -Performs accurate and complete registration of all specimens delivered to the lab while meeting acceptable registration accuracy rates. Makes sure that all information fields are completed and accurate and insurance information is current. Completes scanning of all orders into system PCI. Duty 6: Order Entry - Performs accurate and complete order entry of all outreach specimens delivered to the laboratory. Makes sure that all testing indicated on the physician order form is correctly entered, the appropriate specimen/order information is entered into the Incoming Specimen Log, and all specimens are properly labeled.Duty 7:  Competency - Completes all mandatory learning requirements for specific job along with assigned laboratory competency requirements and documentation.  Works within and consistent to the Mission, Vision and Values of the association and successfully pursues completion of all personal and departmental goals.  Exhibits self-directed motivation for continuing education related to maintaining and enhancing skills for, and potentially beyond, current job title.  Regularly demonstrates thorough knowledge of current job duties. Keeps aware of changes in technology of area. Stays familiar with up-to-date equipment. Attends in-services which apply to the job and is active in laboratory meetings.Duty 8:  Organization Skills -Is able to maintain organization in a confusing area. Is able to plan the day to insure effective completion of duties. Prioritizes correctly to ensure the quickest response times for the most important areas of the jobs. Is willing to share responsibilities of filling in as necessary.Duty 9:  Safety -Uses PPE where necessary (gloves, lab coats, shields, etc).  Understands that they must demonstrate knowledge and skills to provide appropriate care relative to the age specific needs of the patient. Understands that they must comply with all organizational and safety policies, practices and procedures of BVHS.Duty 10:  Attendance -Is punctual and is present when scheduled. Adheres to attendance policy – please document absences, occurrences and tardiness.

REQUIRED QUALIFICATIONS

High school graduate or GED equivalent.Knowledge of clinical or anatomical laboratory functions, medical terminology or science background.Ability to provide own transportation while on duty required.Positive service-oriented interpersonal and communication skills required.Individual must be organized, able to prioritize, work in a fast pace environment and have excellent problem solving skills.Individual must be customer focused, serviced oriented and be able to communicate effectively both orally and in written form.Individual must be able to work independently as well as in a team environment.Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.

PREFERRED QUALIFICATIONS

Associate’s degree in an Allied Health field preferredExperience preferred and PBT(ASCP) registration preferredCompletion of a regionally accredited phlebotomy certificate program preferred

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, squatting, kneeling, twisting and standing. The associate will be required to walk, sit continuously and stand from 34-66% of a shift. The individual must be able to lift up to twenty-five pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks. The individual must have excellent verbal communication skills to perform daily tasks. The associate must have corrected vision and hearing in the normal range. The individual must be able to operate a motor vehicle for business travel and community involvement.

***This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HCV, HIV, etc.)

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