Responsibilities Location New Haven, ConnecticutUS Job ID REQ-054386

Job Responsibilities:

Provides day to day oversight of the LSC team, including coordination and responsibility for the delivery of support services outlined below:Large shipment receptionChemical and supply inventory and maintenanceEmployee on-boarding and off-boarding training on Lab Operations-specific functionsParticipate in Safety (SHE) lab walk throughs and communicate findings to lab staff for implementationReorganize lab spaces when needed to create safer and more efficient environmentsCoordinate installation and removal of equipmentPoint of contact for scheduled preventative maintenance for all equipment, escort external vendors for onsite PMs when necessary, and provide vendors with supplies needed for PM where appropriateSubmit Facilities work orders and IT tickets when neededCommunicate equipment repair needs and down time to lab staffCoordinate annual pipette calibrationsResponsible for performing all tasks that the Lab Support Coordinators provide, based on client demand.Provide a direct link between Lab Operations and departmental scientists.Ensure staff is compliant with all contractual, safety and job-specific regulations & requirements.Relays expectations of customer service standards and ensures team goals are being met.Ability to troubleshoot problems within the system and recommend improvements.Assists clients in planning of KPI Improvement and efficiency projects and ensures their implementation by the Lab Supplies team. Coordinates and manages project tasks to ensure delivery within allotted timelines.Completes routine safety tasks/meetings with Lab Supplies Technicians.Develops basic understanding of customer computer systems (SAP, Intranet, and customer specific systems) in fulfillment of job duties.Updates Standard work practice documentation as changes are implemented.Meets goals and objectives for safety, performance and quality.Organize, analyze and present metrics and KPI data to the Technical Laboratory Services Manager with reportable performance data and level of service.Provide input regarding training and standard workflow documentation.Apply the necessary troubleshooting techniques to resolve discrepancies.May be asked to provide on-call service (primary and secondary) for specific research units in the lab areas.  Hours are between 5:00pm-7:30am Monday thru Sunday.  Tasks include but are not limited to transfer of contents from failing freezers, fridges and incubators to designated back up units, photograph original items, properly document failure, provide a work order of failing unit to facilities team and inform respective end-users about the transfer via email based on the SOP instructions.Follow proper safety precautions related to identify job hazards.Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment for self and the team

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills:

Strong communication and training skillsExcellent organizational skills; ability to troubleshoot and solve problems independentlyProject ManagementWell–developed human relations and negotiations skillsAbility to follow oral and written directionsBasic experience with MS Office: Excel, Word, Outlook, and PowerPoint

Basic Qualifications:

Bachelor Degree in Business or Science with 1+ years of experience in a laboratory environment related to above responsibilities ORAssociate Degree in Business or Science with 3+ years of experience in a laboratory environment related to above responsibilities ORHigh School Degree/GED with 5+ years of experience in a laboratory environment related to above responsibilities

Preferred Qualifications:

Solid understanding of how R&D laboratories function and has a proven track record of supporting those activities at various complexity levels    2+ years of coordinating resource activity in a service role in support of pharmaceutical R&D ScientistsBackground in a laboratory setting with a Chemistry/Biology focus

Working Environment:

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.   Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.   Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations.  Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. 

The annual compensation range for this full-time position is $70000.00 to $85,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.