Responsibilities Location Boston, MassachusettsUS Job ID REQ-054289 Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.This role will work closely with other teams to seamlessly deliver lab support services.Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory.Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.Provide updates and timely communication to lab users on service work requests.Provide a general induction/orientation for new members of customer staff and visitors.Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.Required to cross-train and provide back-up to other lab support areas.Complete relevant paperwork according to principles of Good Documentation Practice.Subject Matter Expert (SME) on various support needs across different buildings/floors/locations.Actively participate on committee(s) supporting LSC’s across PerkinElmer and the customer sites with a focus on providing guidance through presentation and document creation.Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environmentMay be required to provide on-call service for specific controlled temperature units in the lab areas. Hours are between 5:00pm-7:30am Monday thru Sunday. Tasks include but are not limited to transfer of contents from failing fridges and incubators to designated back up units, photograph item placement before & after relocations, properly document failures, provide a work order of failing unit to the facilities team and inform respective end-users about the transfer via email based on the SOP instructions

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills:

Demonstrates appropriate use of office equipment/software after trainingSelf-motivated and ability to work under pressure to balance conflicting deadlinesGood interpersonal, written, and verbal communication skillsAbility to follow oral and written directions.Technical problem-solving skills and attention to details.Excellent customer service skills complemented by an ability to listen to and interpret client requests.Initiative driven with proactive skill set to improve processes.Ability to read and interpret chemical labeling and hazardous signage.Able to complete relevant paperwork according to principles of Good Documentation Practice.Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel

Basic Qualifications:

Associates degree with 1+years' experience in a customer facing role within a scientific environment ORHigh School Diploma with 2+ years’ experience in a customer facing role within a scientific environment

Preferred Qualifications:

Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain) and 1-2 years of experience in a customer facing role within a scientific environment.Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principlesSufficient knowledge to independently carry out duties of chemical and safe handling practices.Intermediate knowledge of Occupational Health and Safety

Working Environment:

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.Job pace may be fast and job completion demands may be high.Must be able to remain in a stationary position more than 25% of the timeThe person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.  Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.  Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.Employee may be required to handle hazardous waste according to local, state, and federal regulations.  Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals. 

The annual compensation range for this full-time position is $48,360.00 to $60,320.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.