SUMMARY:

Responsible for preserving, preparing, processing and maintenance of lab samples, which involve knowledge on complex to specialized lab support policies, programs and practices while completing appropriate forms, documents and databases, providing technical assistance to customers and writing reports. May include various forms of samples, such as environmental, biological, chemical, and related areas.

 

ESSENTIAL FUNCTIONS:

Prepares lab for daily operations, including stocking materials, equipment, safety, cleanliness, and related areas. Supports analytical testing process using complex to specialized lab support knowledge in the collection and review of conditions, including preserving samples, completing sample preparation, documenting and communicating results. Picks up, transports, and maintains results, samples, documents, materials and other items as needed. Disposes of laboratory materials and samples using well established guidelines and instructions. Performs basic laboratory equipment troubleshooting and maintenance. Reviews, completes and processes very complex to specialized degrees of logs, documents, databases, and related materials and information. Provides complex to specialized support in the application and assistance to staff and management regarding lab support policies, programs and practices. Provides complex to specialized support researching issues and developing recommendations to resolve process, department and related customer issues. Assists in the review and implementation of lab support policies, practices and programs to meet organizational, operations and management needs. Assists with ensuring compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

 

QUALIFICATIONS:

 

Education and Experience:

High school diploma or equivalent and three (3) years of lab support experience; Associates degree preferred; OR an equivalent combination of education, training and experience.

 

Required Knowledge and Skills

 

Required Knowledge:

Very complex to specialized principles, practices and techniques of lab support. Technical customer service principles and practices. Applying the daily administration of very complex to specialized lab support programs, policies and procedures. Very complex to specialized methods to resolve lab support or technical problems, questions and concerns. Ability to learn broad applicable organizational policies and procedures on sample maintenance. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar and punctuation.

 

Required Skills:

Performing very complex to specialized lab support duties in assigned areas. Providing broad support within lab testing. Providing complex technical customer service. Serving as a team member working with customers and projects. Operating in a both a team and individual contributor environment. Interpreting, applying and explaining organizational policies and procedures. Maintaining databases, forms, documents and related informati0n. Using initiative and judgment within established department policies and procedures. Using tact, discretion and prudence in working with those contacted in the course of the work. Performing effective oral presentations to groups and peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.