Job Overview:

This position serves as a laboratory liaison for a diverse range of customers receiving services from TriHealth. The role demands resourcefulness, teamwork, and comprehensive knowledge of hospital services. Key responsibilities include proper labeling, aliquoting, packaging, and tracking of specimens throughout the TriHealth Laboratory system and dispatching them to the appropriate referral laboratory. Additional duties involve handling telephone calls to/from customers to provide diagnostic laboratory services, gather necessary data for service and billing, answer questions, and resolve issues. The role also entails completing paperwork to meet compliance guidelines set by the OIG, accurately interpreting and transcribing physician orders, and LIS/HIS order entry. The position requires procuring quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing according to CLIA, JCAHO, and CAP guidelines.

Job Requirements:

Education: High School Degree or GED Training: Formal Phlebotomy training and Phlebotomy Certification Knowledge: Laboratory terminology, specimen handling, data entry, Windows software, HIS, and LIS Experience: 1-2 years of experience in a hospital lab setting

Job Responsibilities:

Prioritization and Organization: Ability to prioritize, organize, and handle a high volume of work Accuracy and Quality: Ensure accuracy, quality, and completeness of work Complex Assignments: Receive, delegate, and complete complex assignments Judgment and Problem Solving: Demonstrate sound judgment and problem-solving skills Procedure and Quality Assurance Knowledge: Maintain overall procedure knowledge and quality assurance knowledge, including documentation as needed

Working Conditions:

Climbing: Rarely Hearing (Conversation): Consistently Hearing (Other Sounds): Frequently Kneeling: Occasionally Lifting 50+ Lbs.: Rarely Lifting <50 Lbs.: Occasionally Pulling: Rarely Pushing: Occasionally Reaching: Rarely Sitting: Consistently Standing: Rarely Stooping: Occasionally Talking: Consistently Use of Hands: Consistently Color Vision: Occasionally Visual Acuity (Far): Frequently Visual Acuity (Near): Consistently Walking: Frequently
 

Benefits:

Competitive salary and performance-based merit increases. Health, dental, and vision insurance. Retirement savings plan (401k). Professional development opportunities.

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

 

Job keywords:

Certified Clinical Laboratory Technician, Clinical Laboratory Technician (Clinical Lab Technician), Laboratory Assistant (Lab Assistant), Laboratory Technician (Lab Tech), Medical Laboratory Technician (MLT), Medical Laboratory Technicians (Medical Lab Technician), Medical Technician