General Description:
Heavy focus on MySQL, DBA and DB Development
" Provide front-line technical support, investigating and resolving questions and problems associated with all systems (hardware and software) supported by Company
" Master products and related technologies to provide quality customer support and to assist other technical support staff.
" Reviews and prioritizes assigned customer reported issues to ensure that issues are being effectively addressed
" Responsible for delivering & maintaining 24x7x365 up-time of all production systems along with development/QA environments and related services.
" Maximize the Utility or Benefit Customers get from Company Products by:
o Developing and maintaining scripts for monitoring and reporting various aspects of system performance, resource utilization, and application usage
o Developing and maintaining scripts and systems for automating software deployments, updates and process documentation
o Work with development team to deploy code for Staging and Production environments
o Developing and maintaining scripts and systems for automating software deployments, updates and process documentation
o Establish and maintain security protocols and execute preventive measures to ensure platform integrity
o Products will include Customer accessible website, back-end processing functions, MySQL event and configuration database, clip storage flat file storage,
o Manage Multiple versions of slightly differentiated products
o Work with hosting service providers to ensure adequate performance of system for end users
o Write requirements for maintenance and support tools required from Product Development
o Identify and help isolate and reproduce defects in Hosted Products, work with Development to fix and test
Basic Requirements (e.g. communications skills, technical skills, physical requirements, travel):
" Strong Linux and Web Site Administration Skills in a LAMP environment
" Experience running high volume web services, including requirements and capacity analysis, service configuration, monitoring and troubleshooting
" Strong MySQL administration skills
" Organized Methodical work habits for final testing and deployment tasks
" Strong configuration management skills
" Limited Business Travel but potential for some night and weekend work
Work Experience Requirements
Minimum:
" 5+ years experience with UNIX/Linux system administration (RHEL, Ubuntu or similar OS)
" 3 - 5 years experience managing public facing, front end web servers/web sites, including configuring, maintaining and troubleshooting
" 3 - 5 years Apache setup, configuration and administration experience
" 3+ years MySQL database setup, configuration and administration experience
" 3+ years experience shell scripting and/or other programming (Perl, Python) to accomplish various tasks.
" Experience hardening the Linux OS and closing security vulnerabilities associated with Internet facing servers
" Strong understanding of user security configuration models associated with LAMP environments
" Familiarity with various monitoring and administration tools (Puppet, Nagios, et. al) along with experience dealing with a web site that has high SLA objectives