Provide the expertise, technical knowledge, and necessary resources to support DCO LAN and Desktop Support activities such as:
· Respond daily to user requests for IT support service.
· Image, configure, deploy and troubleshoot government workstations, laptops, servers, blackberries.
Install, configure, and troubleshoot desktop and network printers.· Administer and troubleshoot Active Directory (AD) user accounts.
· Administer and troubleshoot Microsoft Exchange email accounts.
· Develop, administer and troubleshoot Agency SharePoint sites.
· Administer and troubleshoot Windows Operating Systems, various suites of software including but not limited to Microsoft and Adobe.
Administer and troubleshoot file, print and database servers.Create technical documentation; for example, "how to" documents.
REQUIREMENTS/TASKS
Need four full-time on-site contractor resources capable of providing LAN and Desktop support (client side and server side) via in-person, email, and phone, necessary to perform the following:
Respond daily to user requests for IT support services by providing IT support to users both onsite and in remote locations;
Image, configure and deploy government workstations and laptops, and install, configure, and troubleshoot desktop and network printers;
Administer Active Directory (AD) by creating new user accounts and groups, managing security settings and access permissions for groups or individuals, administering Organizational Units and Group Policy objects, and disabling and enabling AD accounts;
Provide administration support for SharePoint including:
· Customizing SharePoint web pages, creating custom workflows using SharePoint Designer;
Managing SharePoint content in lists and libraries;
· Migrating SharePoint sites from one location to another; and
· Managing SharePoint site permissions.
Setup, configure, administer, support and troubleshoot Microsoft Exchange email accounts.Create, support, administer and troubleshoot Microsoft Exchange distribution lists, individual and group mailboxes, and move mailboxes, user accounts across domains and update user information in the Global Address List;Support, administer and troubleshoot issues with Windows Operating Systems, Adobe, and Microsoft software including but not limited to Outlook including personal folders, Word, Excel, Access, PowerPoint, Project, Visio, SharePoint Designer, and similar;Install, support and troubleshoot agency-approved third party auxiliary software including but not limited to Colligo, Snagit, and Symantec DLO;Provide setup and support of Windows file, print and database servers including setup and administration of file shares and manage, support and troubleshoot file and folder permissions;Provide application development support by maintaining, supporting and troubleshooting web servers, managing access to network resources and databases including SQL, IIS and SharePoint servers;Troubleshoot network, internet\intranet and wireless network connectivity issues;Provide blackberry setup, configuration, troubleshooting and provide onsite and remote support for approximately 100 blackberry users; andCreate technical documentation such as "how to" documents.
CONTRACTOR SKILLS AND EXPERTISE
The contractor resources, at minimum, must possess five years of experience:
Providing hands on end user support for LAN and desktop based hardware, software and peripheralsTroubleshooting network, internet\intranet and wireless network connectivity issuesAdministering and troubleshooting issues with Windows Operating Systems and Microsoft software including but not limited to Outlook (including personal folders), Word, Excel, Access, PowerPoint, Project, Visio, and SharePoint DesignerAdministering Active Directory, Windows Server, SQL and IIS Server, and SharePointWorking with Microsoft Exchange Server and administering email accounts.Supporting Windows file, print and database servers including setup and administration of file shares.
Blackberry setup, configuration and troubleshootingVMWare virtual servers and VMWare virtual vSphere web ClientASP.NET using Visual Studio.