Reporting to the Operations Manager, and as an integral part of Questel’s Language Solutions Team, the project coordinator is responsible for providing support to the Operations team and for directly assisting an external customer. Duties focus on project management during the translation lifecycle, as well as administrative support for the client. The customer administrative duties are estimated 75% of the role until at least end of year. 

 

Your main resp:

👉 Customer administrative support:

Handling asset management tasks. Creating approval workflows with relevant stakeholders for design files. Adding appropriate metadata to assets so they are released to the relevant stakeholders Manage queries and communications between stakeholders and relaying information accurately Request address or phone number information from stakeholders to share monthly reporting Troubleshoot and resolve any issues or concerns raised by the stakeholders in various departments Gather feedback from the sales team to continuously improve processes Act as a liaison between the stakeholders to ensure timely and accurate order fulfillment.

 

👉 Project management support duties:

Assist operations team with launching new projects Pre-process files before delivery to the translator, ensuring that the translator receives complete, organized files Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers Source translation teams, administer tasks and monitor progress on behalf of the project manager Support operations team with tasks e.g. import/exporting files and preparing final delivery packages Maintain accurate, up-to-date project records and manage project resources Collaborate with operations team to ensure client specifications are met Monitor group inboxes and assign an email to appropriate personnel Report unaccepted/unassigned projects to department managers Manage projects end-to-end that meet or exceed client requirements Work on special projects and other duties as assigned by management

The perfect match...

✅ Bachelor’s degree or equivalent work experience.  In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities:

Proficient in all Microsoft Office applications Able to handle multiple demands, delays or interruptions, while still maintaining accuracy and timeliness Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner Able to deal with frequent changes, delays, interruptions, and unexpected events Strong ability to multitask, prioritize, and work independently with minimal supervision Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions Previous internship or experience in a fast-paced office setting Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
Fluent in English

Join Questel; a growing International Group, and live a great Human Adventure !

 

What we offer… 

Full time, permanent employment with a 6-month probation period Nice office in Ljubljana and international teams Hybrid work (part-time remote) and flexible working hours Various employee benefits (teambuilding and other events, fruit in the office, workshops, etc.) Informal get-togethers and a relaxed working environment

Location: Ljubljana (hybrid)

 

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors