LAR Customer Service Coordinator (Bilingual) Mexico City Your skills in Spanish and English make you the perfect fit for this highly rewarding role. You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and English speaking countries – providing superior customer service in our clients’ greatest time of need. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Make your mark in Customer Service Our Customer Service teams are on hand for our clients whenever they face disruption or difficulties. The team is ready to respond with empathy, sensitivity and a dedication to getting the right outcome. At AIG this a highly varied and rewarding area in which to follow a career – you can make a much-valued difference to of our clients, to our reputation and to our business performance. How you will create an impact AIG Travel Guard is a provider of travel insurance plans and assistance services covering travelers worldwide through each of the seven centers we have in different parts of the world. Recently, AIG Travel Guard was awarded top honors by Forbes Advisor in their Best Travel Insurance Companies list for consumers. From our service center based in Mexico City we provide support to LAC, Spain and Portugal. As a Customer Service Coordinator, you will be at the frontline of customer support in coordinating risk mitigation activities that ensure our customers are in the best hands while traveling abroad. Day-to-day, we will rely on you to liaise with AIG Travel’s Medical, Security and Compliance teams to ensure we provide superior customer service when our clients need us most. In summary, you’ll be touching people’s lives – you may even help to save a life. Responsibilities include: + Handling a variety of incoming calls. + Explaining policy benefits. + Making arrangements for emergency medical treatment. + Tracking delayed luggage, and explaining the process for Trip Cancellation and Trip Interruption benefits, among others. + Carefully documenting each case. What you’ll need to succeed + 2+ years of experience in customer service. + Fluent Spanish and English (reading, writing and speaking). + Basic to intermediate knowledge of Microsoft office suite skills (Word, PowerPoint, Outlook). + Effective teamworking, communication and customer service skills. + A strong orientation to problem solving and sense of urgency. + The ability to work with cases that demand a high level of attention, care, fast and accurate responses. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With more than 110 global chapters, ERGs are a cornerstone for elevating our culture. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. Apply now Ready to step up to new challenges? We would love to hear from you. Ready to take your career to the next level? We would love to hear from you. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis. We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis. Functional Area: OP - Operations Estimated Travel Percentage (%): Relocation Provided: AIG MEXICO SERVICIOS S.A. DE C.V.