NOTE:  This is a hybrid position with the expectation to work 2 days in the office and 3 days remotely each week.  

 

Position Overview:

Reporting to the Regional Sales Manager and as an integral part of Questel’s Sales Team, this role is responsible to lead efforts to identify, expand and/or develop new revenue while maintaining relationships with Questel’s key clients.  Collaboratively, this role works to understand clients’ business objectives, spearhead planning and execution internally to ensure Questel’s services are delivered on time and with the utmost quality.  The Large Corporate Account Manager is responsible to develop and execute plans and tactics to maximize Questel’s market share and revenue growth with these key clients.

 

Clients:  A and B accounts, based on number of filings rule

 

Principal Duties & Responsibilities:

 

Primarily responsible for managing a group of Questel’s existing top tier clients and develop new accounts Maintain existing client revenue and aggressively grow revenue to maximize Questel’s share of client spend Build strong client relationships, working directly with decision-makers and key influencers at each client Follow up and advance revenue growth through a consultative sales process to identify and effectively communicate with decision makers within an organization Establish revenue and profit goals and expand revenue opportunities with existing key clients, working directly with client decision-makers and budget holders ·Build sustainable relationships with key clients through open and interactive communication Educate clients on all existing and new offerings Assist in development of proposals for key clients Service, support and ensure satisfaction with key clients in collaboration with our SME, help desk and Operations Understand key competitors and how our service offering can provide a superior experience to our clients and provide feedback on findings Provide an exceptional client experience through continuous contact and follow through Actively contribute to organizational learning by providing and tracking resolution for client feedback to internal stakeholders Prepare and implement an Annual Account Revenue Growth Plan for each client Keep records of client interactions in the company CRM Work on special projects and other duties as assigned by management

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

 

Education and Experience: Bachelor’s degree or equivalent work experience required, with a minimum of 3 years’ experience in a business-to-business account management environment, preferably in SaaS.  In addition, any combination of education, professional experience, and training provides the following knowledge, skills, and abilities:

 

Exceptional analytical, organizational, written, and verbal communication skills Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and C-level Demonstrated experience in both SaaS and Services Excellent listening, negotiation, and presentation skills Account and team management experience and skills Ability to work independently with minimal supervision and regularly report on progress Ability to interact with corporate and law firm customers, understand their needs, create solutions, and grow revenue Motivation and willingness to take initiative, engaging with clients to complete assignments Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected Fluent in English Fluency in a second language, other than English, preferred but not required

Supervision Received:

Supervision is provided by the Regional Sales Manager

 

Supervision Exercised:

None

 

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

 

Consistently standing and/or sitting with the ability to meet with other team members Consistently operating a computer and other office productivity machinery Remembering names and details Maintain confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Additional Requirements:

Verification of identity and criminal records check

 

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

 

Questel

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.