Amazon Logistics (AMZL) is Amazon's Last Mile delivery service, responsible for delivering packages (and smiles) to households/businesses across the planet. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.
Join us on this thrilling journey as we rapidly expand our network and introduce innovative delivery models.
The Last Mile Operations Leader will lead the Amazon Last Mile operations for Brazil. The role will be a mix of strategic thinking (planning for the next 2-3 years on the key focus areas), tactical overview (planning for sales event/peaks, ramping up of capacities) and operational execution (day to day operations focus to ensure high bar customer experience). This is a people leadership role managing a team.
We are seeking an experienced candidate to lead and grow the last mile operations in Brazil. The role would involve the following:
1. Laying out the overall strategy for Last Mile operations
2. Develop and grow the leadership team as we scale up the operations in the country
3. Lead the daily operations, drive operational excellence while at the same time planning and managing sales events/peaks
4. Responsible for key metrics on safety, people, operations, costs and quality
We are looking for somebody who is keen on working in fast-paced environment, thinking of new and innovative solutions to increase the bar on customer experience, while also willing to go into daily metrics and deep dive into root causes. The role is a mix of strategic, tactical and operational aspects.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.