At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Last Mile. Amazon Last Mile works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Last Mile, individuals can now be their own boss delivering Amazon packages.

We are seeking a Sr. Program Manager, Brazil for Amazon Last Mile, to help drive expansion of the program in Brazil. In this role, you will be the program In Station lead responsible for supporting the launch and Ops readiness for Amazon Last Mile, as well owning the business metrics and driver experience, collaborating with stakeholders to improve program performance, and implementing processes and mechanisms to enhance the overall Amazon Last Mile experience.


Key job responsibilities
- Own the business UTR input/output metrics and driver experience for your area of ownership.
- Collaborate with stakeholders to build action plans to improve Flex program performance and act as a point of escalation for outstanding issues, questions, and concerns.
- Create and maintain strong relationships with station leadership by ensuring timely, accurate, and professional operational support.
- Identify, develop, and implement processes and mechanisms to improve regional Flex program performance, including working cross-functionally to support continuous improvement.
- Exercise excellent business judgement to proactively identify, action, and provide advice on how to drive growth, improve delivery partner experience, and close performance gaps.
- Verify that program policies are functional and consistently enforced at delivery stations, while troubleshooting gaps between product/policy/process and delivery partner experience.
- Collect and analyze data to establish global standards and drive improvements.
- Innovate and simplify processes across existing and future businesses while maintaining the highest quality standard.



A day in the life
As the Brazil Regional Field Ops, Sr. Program Manager, you'll be responsible for the critical pillar of Amazon Last Mile’s growth in Brazil, directly impacting successful expansion. You'll leverage programmatic initiatives to implement, sustain, and monitor programs that enhance the delivery partner pickup and returns experience. By focusing on all aspects of a drivers experience in the pickup process, you'll strive to create a familiar and cohesive experience for delivery partners.