CUSTOMER SERVICE MANAGER - REQ 2559821 BOGOTÁ, COLOMBIA Are you looking to expand your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you! This is a hybrid role with the flexibility to work both virtually and from our Bogota city office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like To lead the global, regional and local Corporate Customer Service strategies for multinational and corporate accounts, generating added value and a high level of customer satisfaction in meeting their needs, with the purpose of positioning our company as the best in the market in the accompaniment and consulting in the administration of insurable benefits programs, occupational risks and to sustainably grow the assigned portfolio, ensuring compliance with sales and retention budgets, customer loyalty and a high level of commitment to our employees and colleagues. • Meet the goals in Commercial Risk budgets in sales in Renewals (existing) and New Business (New New and New Additional) • Meet the goals in Customer Retention Indicators and Roll over • Execute value proposals presented and accepted by clients of the assigned portfolio. • Meet the goals in result indicators of customer satisfaction surveys • Financial administration of client portfolio and business lines • Leadership of high-performance teams and teamwork • Motivation and commitment of colleagues • Performance and Development of collaborators How this opportunity is different Aon offers you a flexible work with a hybrid methodology, you can work from the comfort of your home or in an office from the comfort of your home as well as in the office where you will meet a team that lives in a warm and friendly work a warm and friendly work environment, as well as the opportunity to grow vertically and/or horizontally. Skills and experience that will lead to success • - Experience: 8 years in the Insurance or Insurance Brokerage Industry, customer service oriented, responsible for budget results and team leadership. • Technical knowledge: General insurance Line (Property, Casualty, Líneas Financieras), among others. Studies and/or specialties: Professional in related careers (administration, industrial engineering, economics, among others) by profession. • Languages: Advanced English. • Technological tools: Office with advanced level in Excel. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #li-nd1 2559821