**Come join our amazing team and work a hybrid schedule!** The Loan Counselor II counsels' borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher-level Loan Counselor. The pay for this position is $22.50/hr plus a monthly incentive bonus. An additional $1.50/hr can be added for the Spanish bilingual skill set. **What you’ll do:** + Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. + Counsels' borrowers on their options through education of alternative solutions. + Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. + May need to escalate borrowers to a licensed Loss Mitigation associate for specific work out details. + Assist with loan servicing website payments, denied access, password resets. **You’ll love this job if you’re:** + Tactful and Friendly. You’re a charismatic person who takes pride in great customer service. + Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems. + Ambitious and Driven. You have a competitive spirit to be #1 and love exceeding goals to achieve success. **What you’ll need:** + High school diploma or equivalent work experience + Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience + Experience in the Banking, Mortgage/Loan Servicing industries preferred. **Our Company:** Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com . **What We Offer:** + Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. + Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. + Customized training programs to help you advance your career. + Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. + Educational Reimbursement. + Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. **Notice to all applicants: Carrington does not do interviews or make offers via text or chat.** \#LI-SY1 Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.