Job Summary

Job Description

Application Deadline: February 10, 2025

What is the opportunity?

As the Late Stage Collection Officer, you will contact and determine the best course of action on all products assigned in Retail Collections late stage delinquency buckets. Responsible to cure or liquidate the accounts using best judgment to balance the most efficient and effective method of collecting the balance of the account or curing the arrears, and maintaining a positive client experience, while attaining business objectives.

What will you do?

Deliver professional level of customer service to internal and external stakeholders.Collection of all Retail Collection accounts presented to the Late Stage Delinquency Buckets.Ensures all necessary and relevant information is gathered to analyze the status of the account through direct telephone contact with the client.Utilizes a variety of RBC systems to “Search and dial for dollars” and place account holds when required.Ensures the integrity of the client documentation is timely and properly maintained.Maintains accurate diary dates in the Collections system(s) to ensure consistent follow-up with the clients as defined in the Collections Process.Expected to process work volumes/contact client as measured by established service quality standards (e.g. Client Service Commitments).

What do you need to succeed?

Must-have

Knowledge of Lending and Securities processesProficient knowledge of Microsoft Excel and MS suite + keyboarding skillsProficient with Bank technology where applicable, including but not limited to RIBS and BankwayProficient with Credit Management & Recoveries Platforms

Nice-to-have

Strong interpersonal skillsStrong organizational skillsKeen analytical senseStrong understanding of the fundamentals of creditStrong understanding of delinquency managementAbility to work in a fast-paced, highly dynamic and interactive environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Opportunity to manage greater responsibilitiesWork in a dynamic, collaborative, progressive and high performing teamAbility to make a difference and lasting impact

Job Skills

Debt Collections

Additional Job Details

Address:

East Hill Street:Nassau

City:

Nassau

Country:

Bahamas

Work hours/week:

35

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-04

Application Deadline:

2025-02-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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