ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:

Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Inform management staff of problems requiring maintenance and report any equipment deficiencies. Receive keys, radio and job assignments daily, coordinate work plan and apply standard maintenance practices. Maintain and repair all laundry systems and equipment. Communicate with other shifts to ensure any follow-up on on-going projects in order to minimize down time. Ensure that all safety procedures are followed to include, but not limited to; lock-out-tag-out procedures, hot work permits, fire watch, etc. Learn, understand and apply all codes including, but not limited to; building, fire and health department. Respond to accident scenes, emergency calls (fire, smoke, etc.) and observe and assist Journeyman. Act as a maintenance representative for the Property Operations department. Inspect projects to ascertain quality of maintenance and repairs, physical and operations conditions. All Property Operations employees may be required to assist in other job duties within the department at any time regardless of job classification. Maintain daily record of work requests, preventative maintenance work requests, craft cards and all union apprentice time sheets and related paperwork. Responsible for maintaining optimum operating conditions for proper building operations during varying weather and building loads. Lift/carry items weighing up to 20 lbs., and up to 8’ of height constantly, up to 50 lbs. and 6’ of height frequently, and up to 75 lbs. and 4’ in height occasionally. Sit, walk/stand, bend (at neck & waist), squat, twist (at neck & waist), kneel, climb, crawl, and/or reach (above and below shoulder level) as needed, or for duration of shift, walking 2-4 miles during an 8-hour shift. Fine manipulation of each hand, simple/power grasping and repetitive use of hands are needed to accomplish essential functions. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel. Comply with hotel rules and regulations for the safe and efficient operation of Hotel facilities.

Periodic Job Functions:

In addition to performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by the supervisor based upon the particular needs of the Hotel. Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.

KNOWLEDGE/SKILLS/ABILITIES

Can operate photocopier, two-way radios, fax machine, etc., in order to perform job functions and assist guests. Engage in considerable physical activity on a continuous basis. Operate hand tools, power tools of trade including, but not limited to; wrenches, hammers, hydraulic jacks, snakes, chain hoists, drill motors, auger equipment, electric metering devices, etc. Read, write, speak and understand the English language in order to complete reports, correspondence, complete work orders, read blue prints and schematics, and communicate with guests and fellow employees. Analyze a situation in order to decide whether to repair or replace equipment, considering purpose and cost effectiveness, etc. Can analyze data and drawing conclusions from written and computer generated materials. Will remain alert throughout the duration of the shift and remain calm during emergency situations. Resolve issues using sound judgment and initiative. Organize and prioritize work and meet deadlines. Effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Is able to comprehend and follow supervisor’s instructions. Maintain attendance in conformance with Hotel standards. Must be neat, clean and well-groomed appearance. Can work with interruptions.

Education:

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

REASONING ABILITY

Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time management, problem solving and organizational skills are a must.

OTHER QUALIFICATIONS

Must be a minimum of 18 years of age.  Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel.

PHYSICAL DEMANDS

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.  Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.  The noise level in the work environment is usually loud.

 

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