Supervise and inspect the work of laundry staff to ensure a high level of quality and productivity. Clean and store hotel linens/uniforms in a timely, organized manner to ensure that hotel’s laundry and linen needs are met. At InterContinental Hotels ® we want our guests to relax and be themselves which means we need team members to: + **Be you** – by being natural, professional and personable in the way you are with people + **Get ready** – by taking notice and using your knowledge so that you are prepared for anything + **Show you care** – by being thoughtful in the way you welcome and connect with guests + **Take action** – by showing initiative, taking ownership and going the extra mile Duties and Responsibilities FINANCIAL RETURNS + Minimize waste within all areas of laundry. PEOPLE + Supervise the daily activities of the laundry staff. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Monitor performance, conduct retraining as needed, and make recommendations for disciplinary and other human resources-related actions. Alert management of potentially serious issues. + Promote teamwork and quality service through daily communication and coordination with other departments. GUEST EXPERIENCE + Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. + Document all guest requests for laundry services and assign to respective staff members for completion. Follow up on guest satisfaction as needed. Inspect guest laundry and linen and prepare for delivery. RESPONSIBLE BUSINESS + Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc. + Routinely perform daily laundry and/or dry cleaning duties; receive soiled linens by bag, cart or chute from the floors, sort all articles by kind, color and degree of soil, inspect all laundry and linens and record all damaged or stained items, operate washers and dryers according to recommended capacity and other manufacturers’ guidelines, fold clean linens and store as appropriate, operate linen feeder, sheet folder, towel folder and table linen ironer machines. + May assist with other duties as assigned. + Inspect the work of Attendants to ensure that appropriate chemicals are being used and that laundry areas are clean and in compliance with applicable regulations. Ensure that equipment is prepared and operational for the following day’s work. ACCOUNTABILITY This job leads a staff of Laundry and/or Dry Cleaning Attendants in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, and high volume catering and convention facilities with a focus on inspecting the quality of work and productivity. QUALIFICATIONS AND REQUIREMENTS High School Diploma or equivalent plus 1-2 years laundry experience including some supervisory training/experience. Must speak fluent English. This job requires ability to perform the following: + Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds + Frequently standing up and moving about the facility + Frequently handling objects and equipment to maintain the facility + Frequently bending, stooping, and kneeling Other: + Communication skills are utilized a significant amount of time when interacting with guests and employees. + Reading and writing abilities are utilized often when reading and communicating label instructions or paperwork. + Basic mathematical skills are used occasionally. + May be required to work nights, weekends, and/or holidays. **The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.** As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.