Strong understanding of Australian Legal landscape
 

Demonstrated customer success background with training delivery skills
 

About our Team

LexisNexis is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law.
 

About the Role

We have exciting alternative career for Law Graduates who possess a sound legal industry knowledge with the ability to articulate needs of customers to be able to build effective relationships.

As a Customer Success Consultant at LexisNexis, you will engage with clients to deliver training and implement effective solutions. These clients include corporates, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.

Responsibilities

Delivering a minimum of 35 training hours per month and maintain accurate records

Planning learning activities to cover the client base and minimize cancellations

Identifying opportunities for new sales to fulfill client needs

Enhancing clients' knowledge of our products and drive usage

Building effective relationships with individual users and key stakeholders

Defining client learning needs and plan and implement effective training solutions

Requirements

Law degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career.

Experience in customer success or customer relationship preferably within Legal industry

Experience in training delivery and using platforms like eLearning

Identify opportunities while building solid relationships with customers and stakeholders

Possess exceptional communication and presentation skills

Understand Boolean and free text search principles

Be authorized to legally work in Australia

Liaise with a range of management and staff levels, particularly with Sales departments

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Discounted Health plan rate and Optical Assistance
- Life assurance and income protection
- Option to buy additional Annual Leave days
- Employee Assistance Program
- Flexible working arrangements
- Benefits for you and your family
- Access to learning and development resources
Your recruiter will advise you on the full benefits package for your location
 

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
 

To learn more about opportunities with LexisNexis or RELX Global, join us here:

https://www.lexisnexis.com.au/en

https://www.relx.com/careers/join-us

https://youtu.be/9e95IMoKSXw

We are looking to fill this role as soon as possible – apply now to be considered.

Thank you for your interest.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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