What success looks like in this role:
• Provides technical, process and operational expertise to the Network Support function.
• Provides end-to-end support on the resolution of complex issues – from problem identification, evaluation, solution generation, testing and deployment through to evaluation and issue mitigation.
• Addresses the most complex and challenging issues associated with hardware, software and application installation, configuration, operation and maintenance.
• Supports overall system design from a network support and end-user ease-of-use standpoint.
• Proactively identifies and addresses the system implications of hardware, software and other upgrades or changes.
• Partners with manager to evaluate the type of tickets submitted, resolved and rejected, looking for trends and opportunities to improve the team’s overall efficiency.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.