Le Labo E-Store Supervisor, Minneapolis
The Estee Lauder Companies
**The Estée Lauder Companies Inc.** is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
**Job description**
**ESTORE SUPERVISOR, E-Store, LE LABO**
Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique’s function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients to awaken their olfactory system and trigger emotions. We freshly hand-blend our fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.
Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.
**JOB SUMMARY**
The E-Store Supervisor will play a crucial role in the day-to-day operations of the Hub E-Store Region. This position encompasses a wide range of responsibilities, including purchase order submission, inventory management, online order fulfillment, and collaboration with the Concierge team for special requests and orders. The E-Store Supervisor will report to the OMNI Store Manager.
We are seeking an individual who can ensure accurate and timely order fulfillment, oversee inventory management, and foster effective communication within the team and with other departments.
**OVERVIEW OF PRIMARY RESPONSIBILITIES:**
**Fulfillment & Dispatch** Goals (80%)
+ Efficiently manage a high volume workload to meet order processing targets and expectations.
+ Process orders received through the ecommerce platform.
+ Pick, prepare, and pack orders according to Le Labo's packaging standards.
+ Consistently meet business targets and exceed customer order expectations.
+ Effectively manage and resolve any errors or discrepancies in order fulfillment.
+ Ensure all orders are dispatched within 2 business days upon receipt.
+ Coordinate timely pickup of packages by shipping carriers such as UPS, USPS, and FedEx.
+ Submit shipment manifests and maintain an accurate log of daily shipments.
+ Develop and maintain strong relationships with delivery service representatives, communicating opportunities and successes
+ Work closely with the Concierge team to address special requests, manage special orders, and maintain a returns log.
**Supervisory Responsibilities Goals (15%)** :
+ Demonstrate strong written and verbal communication skills.
+ Manage the workflow of all employees and delegate tasks effectively.
+ Supervise and lead a team of 1-3 employees on a daily basis.
+ Develop and Coach Souls throughout the year to exceed Performance Development Plan
+ Train temporary personnel to develop product and process knowledge.
+ Ensure daily goals, deadlines, and performance standards are met.
+ Ensure effective and timely communication with team members on a daily basis.
+ Foster cross-functional collaboration with partner stores and teams.
**Inventory Management/Safety Goals (5%)** :
+ Collaborate with the NY Warehouse and Ecommerce Operations to address urgent inventory needs and facilitate transfers.
+ Submit purchase orders in accordance with the business requirements.
+ Receive goods and verify quantities against records.
+ Maintain daily organization of stock and monitor supply levels.
+ Conduct monthly cycle counts and assist with end-of-year inventory.
+ Reconcile inventory discrepancies.
+ Maintain an organized and safe work environment in the Ecom stockroom.
**CHAMPION AND STEWARD Le Labo VALUES**
- Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission
- Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions
- Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo
- Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world
- Exude passion for Le Labo and deeply appreciate, understand the Brand DNA
**QUALIFICATIONS & SKILLS**
· Excellent organizational skills and the ability to multitask effectively.
· Proficient in time management and prioritization of work assignments.
· Capable of working independently in a high-paced work environment.
· Strong attention to detail and problem-solving abilities.
· Passionate about providing an exemplary customer experience.
· Proficiency with Mac Applications and Microsoft Suite.
· Experience with e-commerce shipping software is a plus.
· Ability to maintain a consistent teamwork mentality throughout all tasks and interactions.
· Must be able to stand, bend, twist, and walk for length of shift.
· Ability to lift at least 30 lbs
Job Type: Full-time
Pay: $17.15- $28.58 per hour
Expected hours: 40 per week
Benefits:
+ 401(k)
+ 401(k) matching
+ Dental insurance
+ Employee discount
+ Health insurance
+ Paid time off
+ Vision insurance
Shift:
+ Day shift
Experience:
+ Microsoft suite: 1 year (Preferred)
+ Retail management: 1 year (Preferred)
+ E-Store Managment: 1 year (Preferred)
+ Shipping and logistics management: 1 year (Preferred)
Work Location: In person
**Description**
**Qualifications**
**Description - External**
Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique’s function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients to awaken their olfactory system and trigger emotions. We freshly hand-blend our
fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.
Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.
**JOB SUMMARY**
The E-Store Supervisor role holds a pivotal position within the Hub E-Store Region. This role is instrumental in maintaining the seamless flow of operations, encompassing various key responsibilities such as purchase order management, meticulous inventory oversight, efficient online order fulfillment, and close collaboration with our Concierge team for specialized requests and orders.
Reporting directly to the Omni Channel Manager, this role requires a proactive individual who excels in ensuring the precision and punctuality of order fulfillment processes, while also demonstrating adeptness in inventory control. Beyond these core duties, fostering robust communication channels within the team and across departments is essential for success in this position.
We are in search of a candidate who not only possesses the technical skills required for effective order management and inventory control but also exhibits exceptional interpersonal abilities to facilitate seamless collaboration and coordination within our dynamic work environment. If you are ready to make an impact and thrive in a fast-paced setting, join us at our Highland Park location as our next Omni Channel Technician!
**OVERVIEW OF PRIMARY RESPONSIBILITIES:**
**Supervisory Responsibilities Goals (25%)** :
• Exhibit exceptional proficiency in both written and verbal communication, fostering clear and effective dialogue within the team.
• Implement meticulously planned opening and closing procedures for Ecom operations, in strict adherence to company policies, in close collaboration with the Store Manager.
• Take charge of managing the workflow for all employees, skillfully delegating tasks to optimize productivity and efficiency. Provide adept supervision and leadership to a dedicated team of 1-3 employees on a daily basis, ensuring cohesiveness and peak performance.
• Devote time to nurturing and developing team members, guiding them towards surpassing Performance Development Plan expectations.
• Conduct comprehensive training sessions for temporary personnel, equipping them with in-depth product knowledge and proficient operational processes.
• Maintain a laser focus on achieving daily goals, meeting deadlines, and upholding performance standards to the highest degree.
• Establish and maintain effective lines of communication with team members, ensuring timely updates and transparent collaboration on a daily basis.
• Foster a culture of cross-functional collaboration with the Ecom Operations team, leveraging collective expertise to drive operational excellence and innovation.
**Fulfillment & Dispatch Goals (50%)**
· Exemplify adept time management skills to proficiently handle a substantial workload, aligning with stringent order processing targets and surpassing expectations.
· Execute the processing of orders received via the ecommerce platform with precision and efficiency, adhering to Le Labo's exacting packaging standards.
· Demonstrate unwavering commitment to meeting and exceeding business targets while consistently surpassing customer order expectations.
· Display mastery in resolving any discrepancies or errors encountered during the fulfillment process, ensuring seamless customer experiences.
· Uphold the commitment to dispatching all orders promptly within a strict 2-business-day timeframe upon receipt.
· Coordinate the expeditious pickup of packages with esteemed shipping carriers such as UPS, USPS, and FedEx, ensuring swift and reliable delivery.
· Meticulously submit shipment manifests and maintain a meticulous log of daily shipments, upholding the highest standards of accuracy.
· Cultivate and nurture robust relationships with delivery service representatives, effectively communicating opportunities and successes to optimize service provision.
· Collaborate closely with the Concierge team to address bespoke requests, manage specialized orders, and meticulously maintain a comprehensive returns log, ensuring unparalleled customer satisfaction.
**OMNI Collaboration (15%)**
· Facilitate the seamless processing of BOPIS (Buy Online, Pick-up In Store) orders utilizing our sophisticated Online Fulfillment system.
· Engage in cross-functional collaboration with the Free-Standing Store team to streamline the processing of Online Refills through our advanced Online Fulfillment system, ensuring efficiency and accuracy at every step.
· Support boutique stock replenishment needs (box assembly, collateral preparation)
**Inventory Management/Safety Goals (10%)** :
• Engage in seamless collaboration with the NY Warehouse and Ecommerce Operations, swiftly addressing urgent inventory requirements and orchestrating efficient transfers as needed.
• Methodically draft and submit purchase orders in strict accordance with prevailing business demands and objectives.
• Undertake the critical task of receiving goods, meticulously verifying quantities against meticulous records to ensure accuracy.
• Uphold the highest standards of organization within the stockroom on a daily basis, diligently monitoring supply levels to anticipate and mitigate potential shortages.
• Execute monthly cycle counts with precision, contributing valuable insights to end-of-year inventory assessments.
• Demonstrate adeptness in reconciling inventory discrepancies, resolving issues promptly to maintain operational efficiency.
• Take ownership of maintaining a meticulously organized and safe work environment within the Ecom stockroom, promptly reporting any concerns or irregularities to the Store Manager.
**CHAMPION AND STEWARD Le Labo VALUES**
+ Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission
+ Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions
+ Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo
+ Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world
+ Exude passion for Le Labo and deeply appreciate, understand the Brand DNAThe anticipated hourly rate for this position is $17.15 to $28.58. Exact hourly rate depends on several factors such as experience, skills, education, and budget. Salary range many vary based on geographic location. In addition to hourly rate, this position may be eligible for an annual discretionary bonus.
In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
**Qualifications - External**
·Excellent organizational skills and the ability to multitask effectively.
·Proficient in time management and prioritization of work assignments.
·Capable of working independently in a high-paced work environment.
·Strong attention to detail and problem-solving abilities.
·Passionate about providing an exemplary customer experience.
·Proficiency with Mac Applications and Microsoft Suite.
·Experience with e-commerce shipping software is a plus.
·Ability to maintain a consistent teamwork mentality throughout all tasks and interactions.
·Ability to work retail hours including days, nights, weekends, holidays, and special events based on the needs of the business.
·Must be able to stand and walk for length of shift.
·Ability to lift at least 30 lbs.
·Support a climate of safety awareness, ensure safety standards are maintained consistently, and actively help prevent work-related incidents and illnesses.
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