Company Background:

Established in 1928, Genuine Parts Company is a leading global service organization specializing in the distribution of automotive and industrial replacement parts. Our Automotive Parts Group operates across the U.S., Canada, Mexico, Australasia, France, the U.K., Ireland, Germany, Poland, the Netherlands, Belgium, Spain and Portugal, while our Industrial Parts Group serves customers in the U.S., Canada, Mexico and Australasia. We keep the world moving with a vast network of over 10,700 locations spanning 17 countries supported by more than 60,000 teammates. 

Position Purpose:

This role provides a unique opportunity for a digital professional to play a critical role in helping to grow the global digital business within the Genuine Parts Company (GPC).  Based in Atlanta, this person will be a member of the B2B Digital Experience & Operations team and will play a key role in the Digital Center of Excellence.  

The Digital Operations Lead will be responsible for operationalizing ecommerce process, product content and site enhancements and execution to improve the customer experience and drive revenue for key GPC digital assets such as search capabilities, ecommerce sites and other mobile and web applications.  The position will collaborate with business partners, subject matter experts, category experience, and technology partners to automate tools and process for successful and on-time delivery of functionality/optimizations. 

Responsibilities

Identify and implement new digital technologies, tools and standards to evolve and automate our current digital capabilities.Define and document processes and procedures to improve operational efficiency of the team.Leverage Voice of the Customer data to identify content, data and/or platform opportunities and establish processes to improve at scale.Analyze issues related to changing trends, behaviors, or performance to identify root cause and determine solutions to address.Utilize regular and ad hoc reporting to monitor business KPI’s and measure the effectiveness of enhancements.Manage and prioritize multiple projects and tasks in a fast-paced environment.Collaborate with cross-functional team members; business owners, product management, UX, Design IT, BAs, QA, operations, and vendors, to develop requirements.Maintain knowledge of current systems, applications and functionality.Maintain knowledge of competitive landscape and digital innovations.Develop subject matter expertise of GPC’s brands, product lines, customers, and industries.Other duties as assigned.

Location:

GPC has two work locations to choose from, Duluth or Atlanta office.We offer a Flexible Work Policy that permits eligible employees to work a hybrid remote schedule.

Desired Qualifications & Experiences:

Bachelor’s degree in Business, Operations, other relevant field, or equivalent experience.5 years (7+ preferred) of e-commerce, search, or other digital marketing or technology delivery experience performing business analysisAutomotive or Industrial industry experience is a plus.Demonstrated experience with analytical and critical thinking skills; ability to use data to break down complex problems and formulate plans.Experience with ecommerce businesses and the high-level processes and technologies involved including e-commerce platforms, web content management, product content management tools, a/b testing tools, and web site traffic analytics platforms and tools.Effective verbal and written communication skills for interaction with internal stakeholders, vendors, senior management and staff.Superior problem-solving skills, project management, focus on detail and comfortable taking ownership of assigned tasks.Track record of taking ownership and driving results; ability to learn quickly and independently.Ability to work simultaneously across several work streams balancing quality of work and consistent delivery

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.