This position is on – site in our Royal Caribbean Headquarters 1050–Miami

 

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

Position Summary:

 

This position will be responsible for the daily support of all iFLY tunnels operation, future planning, maintaining par of qualified trained staff, and maintaining integrity of sports venues fleetwide with focus on Quantum Class ships. Responsibilities will include all policies, procedures and SQM, safety and security, and all day-to-day training and operations for iFLY (supplies & logistics, inventory & ordering, and programming) of all the following attractions: NorthStar, Ripcord by iFLY, Bumper Cars, Trapeze, SkyPad, SeaPlex Operations, and any future venue that might be included in the New Build Sports program. Additional responsibilities will include planning and organizing FITPs throughout the year, also helping with planning training and maintenance needs for each sports venue and ship assigned. This position will work closely with shore side and shipboard maintenance department helping with communication from ship to vendors. The Lead, iFLY Training & Sports Support will be responsible for Traveling iFLY Trainer (s), Sports iFLY Lead, iFLY trained Sports Staff, Supervisor and Manager development and support, promotion process for Sports iFLY Lead, and new Sports Staff for iFLY. The financial responsibility for this role is overseeing the yearly budget for FITP, Traveling iFLY Trainer (s), operational knowledge assistance when financial and revenue team work on pricing and revenue from venues such as iFLY, North Star. The Lead, iFLY Training & Sports Support will plan and maintain vendor communication, ship visits & follow ups, AMOS orders for replacement parts, travel planning and ECCR’s booking.

 

Essential Duties and Responsibilities:

 

Responsible for the overall daily support of all iFLY tunnels inclusive of developing and maintaining SQM and safety related Standard Operating Procedures (SOPs) to ensure onboard compliance and safety standards of all iFLY tunnels based on International Bodyflight Association (IBA) and Sky venture regulations. Responsible for the acquisition, scheduling, and planning of the Traveling iFLY Trainer(s) for optimal fleet iFLY support. Organize, plan, and set up quarterly safety training meetings & checks as required by the International Bodyflight Association (IBA) for each iFLY tunnel fleetwide – minimum 4 visits per ship per year. This position is responsible for planning and coordinating with vendor support - Skyventure Corporate the staff training for new Sports Staff to attend the Flight Instructor Training Program (FITP) at their land-based tunnels or onboard where possible. Partner with procurement and risk management to maintain all necessary equipment, uniforms, PPE for iFLY trained instructor and Guests use. Organize and implement a progression program for all iFLY trained Sports Staff to be able to advance on the various IBA levels of training to offer a high quality iFLY guest experience. Create a yearly plan for future maintenance visits, training and needs for iFLY tunnels, North Star, and other Sports venues, to maximize usage and prevent any down time that might affect guest experience. Work with Manager, Fleet Sports Operations to develop and implement new initiatives on iFLY program and to keep the integrity of other Sports venues on board. Oversee vendors, remote or on site, to support the execution of work, any venue related to sports operations not limited to NorthStar, Ripcord by iFLY, Bumper Cars, Trapeze, SeaPlex Operations, Sky Pad and any future venue that might be included in the New Build Sports program Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

 

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor or management.

 

Knowledge and Skills:

 

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS and ABILITIES: Excellent interpersonal and written skills. Candidate must possess strong leadership skills, time management skills, and written and oral communication skills and be able to effectively with all senior levels of operational personnel. Computer skills Travel required.

 

Qualifications and Education:

 

Bachelor's Degree in Recreation, Sports Programming, Exercise Sports Science, Event Planning, Leisure Studies, Entertainment or Travel, or five to seven years related experience and/or training or equivalent combination of five to seven years related experience. Experience managing and supporting large remote offices, ships, venues or locations. Experience managing and developing budgets and revenue with proven ability to drive results in this area. One to three years shipboard experience within the Cruise Director's division preferred. Shipboard managerial or supervisory experience preferred. 1-3 years’ experience working in an iFLY or skydive tunnels/simulator required. iFLY tunnel management, parts, and processes preferred

 

Physical requirements:

 

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office. 

 

Financial Responsibilities:

 

Understand, control and plan budgeting for the year for venues and attractions maintenance such as NorthStar, Ripcord by iFLY, Bumper Cars, Trapeze, SeaPlex Operations, Sky Pad, and any future venue that might be included in the New Build Sports program. Instrumental in the creating, planning, and reforecasting expense for shipboard repair and maintenance budget for iFLY tunnels and sports attractions replacement equipment and parts totaling $1.2M.

 

 

Working Conditions:

 

Ability to read and comprehend instructions, correspondence and memos. Ability to communicate effectively with various departments within the organization, both shipboard and shore side. Excellent interpersonal skills.  Ability to build, challenge and develop a high caliber team both shoreside and shipboard.

Travel 25% of the time. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions. A high noise level is possible if visiting shipboard or

 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

 

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