About You You are a highly motivated and results-oriented lead to drive operational excellence initiatives across our Wholesale business. This role requires a combination of technical expertise, strategic thinking, and strong leadership skills. You will be responsible for identifying and implementing process improvements, promoting a culture of continuous improvement, and leading the team towards achieving significant efficiency gains and cost reductions. Your Day-to-Day ● Achieve a quantifiable reduction in [metric] within [timeframe] through process improvements. ● Implement international standard certifications for DSCs. ● Foster a culture of continuous improvement across the organization. ● Close the gap between Wholesale and other internal departments (CCL, Retail, Logistics). Project Management: ● Drive specific projects, focusing on root cause analysis, solution development, project deliverables creation (business cases, milestones, KPIs, plans, budgets, etc.), and implementation support. ● Collaborate with regional teams and change agents to define implementation roadmaps and ensure successful project execution. ● Perform diagnostics of diverse business challenges, identify root causes, and support plan implementation. ● Perform large and complex analyses and support colleagues in analytical work. Process Improvement: ● Lead cross-functional teams to identify and implement process improvements, targeting specific, measurable reductions in key metrics. ● Conduct business process mapping and analysis to identify areas for improvement. ● Partner with the leadership team to select improvement areas, build robust improvement strategies, and integrate recommendations with other programs and initiatives. ● Utilize data analysis, business intelligence, and forecasting tools to identify and address potential operational challenges. ● Champion the organization's pursuit of international standard certifications for DSCs. ● Lead and manage the improvement of SOPs, documentation, process flows, and work instructions for operations. ● Focus on standardizing all activities within the scope of work. ● Work with strict project management standards in project definition and execution. Performance Management: ● Track and report on the progress and impact of strategic initiatives, including business/process improvement across all areas. ● Monitor key data metrics to identify potential issues and forecast future challenges. ● Proactively work to close the gap between Wholesale and other internal departments. ● Instill a culture of continuous improvement within teams. ● Implement a strong performance management culture, setting clear expectations, providing coaching and feedback, and linking performance with incentives. Your Know-How Essential Skills: ● Candidates must possess at least a Diploma / Bachelor Degree equivalent to the role. ● Project Management Experience: ○ At least 5 years of experience working with stakeholders across multiple business units. ○ Strong Project Management (PMP) experience ● Problem-Solving & Analysis: ○ Strong exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations. ● Process Improvement: ○ Passion for driving continuous improvement. ○ Strong skills in process flow documentation and literature, ISO certification will be an advantage. ● Communication & Interpersonal Skills: ○ Excellent interpersonal and communication skills in English & Bahasa Malaysia. Ability to communicate in Mandarin will be an added advantage. ● Work Environment: ○ Ability to thrive in a fast-paced and dynamic environment ● Computer Skills: ○ Proficiency in PowerPoint, Word, Excel, and in data analysis tools and business intelligence software.