What This Position is All About

Under the leadership of the Assistant General Manager, Operations (AGMO), the Specialized Operations Associate Lead is responsible for leading and supporting the daily operations of the General Office and Jewelry Department.

Who You Are:

Customer focused, putting the needs of the internal or external customers first.Builds morale and spirit in their team. Shares successes and encourage others for an open dialogue.Innovative with a mindset that generates a variety of approaches to problem solving including new and novel ideas.Lead through results. Often going above and beyond your goals. Is consistently a top performer and elevates the performance of others.Must be able to pivot and adapt to changing conditionsAble to work a flexible schedule including nights and weekend

 

You Also Have:

Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.Mobility may be required for future advancementMust have strong computer skills, i.e. Google, MS Office, and adapt to changing technologyAbility to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervisionAbility to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organizedAbility to influence team to follow store policies & procedures to help in decision-makingVerbal and written communication skills; handles telephone and face to face interactions effectively and professionallyMaintains confidentiality when handling issuesOther store initiatives as assigned by management

As The Specialized Operations Associate Lead, You Will:

 

General Office

Open the store: safe, controller, registers and distributing reportsMaintain daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cashResolve customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packagesAd hoc responsibilities as needed

Jewelry Operations

Follow Jewelry Standards and Shipping GuidelinesReceive, verify, and properly book all jewelry in accordance with Company standardsEffectively process re-tickets, Return to Vendors (RTV’s), Transfers, Advanced Shipping Notice (ASN) Shipments and price changesRetrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standardsEnsure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciledMaintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoicesReceive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cyclePrepare and submit all special order requestsProcess Fulfillment orders

Common

Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)Support the AGMO corporate team with cross-functional training of specialized operations teamProactively partner AGMO and corporate team on weekly/monthly workloadMotivate team to meet resultsAssist managers and associates on the selling floor as necessaryFollow up on reporting, outstanding invoices, and escalated issues to resolve

Your Life and Career at SFA:

Be a part of a team of disruptors focused on stores and redefining the luxury experience.Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporateA culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time Associates (including medical, vision and dental)An amazing Associate discount

Salary and Other Compensation:

The starting hourly rate for this position is between $20.50-25.63 per hour.  Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Thank you for your interest in SFA. We look forward to reviewing your application.

 SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.