UX Design Lead - Explore

 

Summary

Royal Caribbean Group is seeking a UX Design Lead to join our growing UX team. This person will lead design discovery, experience strategy, and the UX vision for our ecommerce sites focused on improving homepage, ship, destination, venue, and activity pages. This is a highly visible role and an amazing opportunity for an ambitious design leader to make a name for themselves with the leadership team and across the organization.

 

Come join us in reinventing the cruise industry while transforming from being “the biggest cruise company” to “the best vacation company in the world”. If you are a customer-centered, strategic, design leader looking to expand your influence and the value proposition of design across a world class organization, then apply today!  And yes, we have amazing cruise benefits!

 

 

Key Responsibilities

Lead design discovery, experience strategy, and a UX vision for the “explore” section of our ecommerce experience inclusive of homepage, ship pages, destination pages, venues, and activity pages.  Plan for evolutionary improvements that actualize the larger vision over time. Partner with brand and content teams to create rich, on-brand, narratives & experiences. Present customer insights, experience strategies and designs to various levels of leadership. Relentlessly simplify and distill complex customer journeys into intuitive product experiences. Lead cross-functional teams through the design discovery process using design thinking. Partner with cross-functional teams to define, develop, and test best-in-class user experiences. Support several leadership level goals across organization in an agile fast-paced environment. Create customer journeys, process flows, wireframes, and high-fidelity prototypes to effectively communicate design strategies, experience, and detailed interaction behaviors. Partner with broader design team in creating new design system components and guidelines. Partner with research in conducting user research and ability to conduct self-initiated usertesting.

 

Minimum Requirements

Must be proficient designing and prototyping within Figma.(Protopie experience is a huge bonus) Must have 6+ years working as a senior or lead designer within a corporate setting. Experience working on highly transactional responsive web-based experiences (desktop/mobile). Must have experience leading a complex project with multiple stakeholders from start to finish. Must have understanding of entire Human Centered Design process and role of usablity testing.  Must have a portfolio demonstrating experience designing marketing, brand, or content sites.

 

 

 

Preferred Qualifications

Experience working on large-scale travel, retail, and/or e-commerce experiences. Experience working with visual design, interaction design, gesture-based interactions, and motion design. Experience designing for multiple devices and creating a unified experience across the ecosystem. Experience working with cross-functional research, design, product, and engineering teams. Graduated with a Bachelor's degree in HCI, Interaction Design, or equivalent work experience. Located in Miami/South Florida or willing to relocate.

 

 

Mindset

You are a storyteller who can articulate concepts through verbal, written, and visual communication. You believe design can be a strategic tool, a powerful process, and a differentiating deliverable.  You are collaborative, flexible, and accountable for delivery all at once. You are a Systems Thinker that advocates for holistic, consistent, and scalable solutions. You are a self-starter who is always upskilling and looking for new tools and techniques. You are a proactive problem solver who volunteers to help, educate, and support others. Willingness to be hands on within a fast-paced environment who doesn’t sacrifice quality.

 

 

Benefits

Employee Discounts and Family and Friend Discount Programs. Company Social Events, Gym Memberships, Free Lunches, and Snacks. Health, Vision, Dental, Disability and Life Insurance benefits. 401k, Stock Options, Employee Stock Purchase Plan and Performance Bonuses. Family and Parenting Benefits, Medical Leave and Adoption Assistance. Paid Vacation, Holidays, Sick Days and Bereavement. Professional Development, Tuition Reimbursement, Job Training and Diversity Programs.

 

 

We are here to help!
As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

 

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It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

 

All applicants who receive a conditional offer of employment will be required to comply with the Company’s mandatory COVID-19 Vaccination Policy. The Company’s COVID-19 Vaccination Policy requires all employees who work from the Company’s offices or whose job duties require them to travel to our U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19. If you are covered by this policy, you will be asked to complete Vaccination Attestation upon acceptance of this offer and upload proof of vaccination to the Company’s human resources system on your first day of employment unless an accommodation has been granted.