As a critical member of the Platform Services team within Global Product Management at ResMed, you will lead the vision and strategy and identify and prioritize challenges related to scalable and secure software platform capabilities for providers and consumers. You will represent the voice of the customer and their requirements, ensuring user and stakeholder needs are central to the development of innovative platform solutions.
You will define product roadmaps and requirements that align with ResMed’s person-centric care strategy, global compliance standards, and short- and long-term business objectives. Collaborating closely with UX, engineering, and other teams, your work will enable the delivery of innovative platform services that enhance user experiences and accelerate platform scalability.
Key Responsibilities:
Define Vision and Strategy: Develop and communicate a clear vision for various platform services, aligning with ResMed's mission to deliver person-centric care pathways. Leverage insights from stakeholders and the market to shape the roadmap.
Drive Product Roadmap: Prioritize initiatives to create secure and efficient platform services that enhance scalability, usability, and compliance. Focus on core features such as seamless integrations, data sharing, and platform interoperability.
Collaborate Cross-Functionally: Partner with engineering, legal, regulatory, security, and other product teams to deliver platform solutions that integrate seamlessly across ResMed's ecosystem, supporting interoperability initiatives and standards.
Lead Agile Practices: Facilitate agile ceremonies, including PI planning, backlog grooming, prioritization, and sprint planning, and participate in other ceremonies such as standups and retrospectives. Ensure the team delivers incremental value through well-defined epics and user stories while supporting engineering in their development of technical stories and tasks.
Enhance User Experience: Collaborate with UX teams to design intuitive self-service portals and administrative tools that enhance platform usability and support.
Monitor and Optimize: Leverage product analytics tools to track the performance of platform services, identify improvement opportunities, and collaborate with engineering to increase observability of the systems.
Enable Global Scalability: Ensure platform services are globally compatible, supporting multilingual, and region-specific regulatory requirements in collaboration with global regulatory teams to accelerate international expansion.
Skills and Experience:
Strategic Leadership: Proven experience in leading high-impact, technical product initiatives within software platform domains.
Technical Proficiency: Working understanding of microservices architecture, APIs, and scalable software design.
Regulatory Expertise: Familiarity with global data privacy regulations such as GDPR and HIPAA, with experience embedding compliance into product design.
Agile Excellence: Expertise in agile practices, leading product teams, and managing product backlogs to deliver business-critical features.
Customer-Centric Mindset: Ability to balance technical capabilities with user needs, delivering solutions that enhance security, scalability, and usability.
Why This Role Matters:
ResMed is revolutionizing digital health by creating a robust platform that addresses critical challenges in scalability, interoperability, and person-centric care. The Platform Services team plays a pivotal role in this transformation by ensuring users, from patients to providers, benefit from secure, seamless access to innovative platform capabilities.
If you're a forward-thinking product leader passionate about shaping the future of software platforms in healthcare, we invite you to join our mission-driven team.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.