Company Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as SME. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Job Responsibilities:

Handle support issues from Nessus customers via web to case, voice and chat channels.Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base.Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes. Analyze and advance complex technical issues to support team.Ensure customer feedback is properly channeled into Product Management and Research & DevelopmentIdentify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be re-used.

Qualifications

Our most successful candidates will have:

A Bachelor’s degree or Associate Degree holder.Minimum of 2 years experience in supporting a tech program/ IT industry.Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configurationHands on knowledge on Windows Operating systems, sound knowledge on File Systems, File Directories, Registry editor, Installation and configuration of Software appsHands on knowledge on Linux Operating systems – Red Hat, CentOS, Managing users and groups, files and permissions, networking - tcp/IpStrong customer-orientation when managing communications and issues.The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.A pro-active attitude towards developing trust and professional rapport with team members; the ability to be a team-player.

Additional Information

All your information will be kept confidential according to EEO guidelines.