Company Description

Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a  Customer Support & Sales - Chat Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Description

Currently, they are opening their new service center in Bulgaria and we are looking for a motivated and eager-to-learn professional to join their team in the role of:
Lead Accounts Payable with German and English

Qualifications

Responsibilities:

Directs, administers, and controls the day-to-day operations and activities in an assigned area to deliver KPIs.Sales order & Claims creationMaintenance of customer portalCustomer query handling related to TAT or amendments to orders   Disputes / Issue resolution and RCA Claims and Returns ManagementCustomer data managementTransaction Accuracy Audit MIS reporting Data analysis and creating designated reports and presentationsParticipate in calibrations to ensure consistent scoring & feedbackMake recommendations and drive improvementHelp enhance product/process knowledge of new/existing team membersEnsure that internal policies, procedures, and compliance regulations are being followedCustomer/Client InteractionsLeverage process knowledge to proactively identify areas of concern & highlight to the service excellence teamPrepare TNI, publish and execute for 100% closureReal Time Support (Production/Live Support) on the floor according to business requirement

 

Requirements:

Understanding of Order ManagementExtremely good verbal & written communication skillsAbility to work under pressurePresentation, Feedback & Coaching skillsHands on experience on Oracle, MS-Excel and Power PointUnderstanding of transactional qualityInvoice Processing, Payments or Vendor master, Vendor reconciliation, Team handling, Client Handling, end to end process (4-6 years)German - level B2 and English - level B1

Additional Information

What we offer:

Long-term job security with permanent contractAdditional health insurance and life insuranceFood vouchersRegular shifts Mon-FriCompetitive salary + extra bonusesWorld-class on-the-job trainingMultisport card partially covered by the companyYou will become part of a recognized international market leader and can enrich your CVAn ambitious corporate culture that encourages internal promotions and professional developmentTeam building and social activities, volunteer participation, charity events and much more

Apply and you will get the full broad information about your possibilities with us!

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.