Overview The Lead Advisor will: + Respond promptly to requests for facilities-related repair work and be responsible for developing scopes of work collaboratively for our General Contractors to execute for a multitude of projects, including but not limited to HVAC, Plumbing, Roofs, Equipment, etc. + Serve as a regional project management professional initiating and executing work in conjunction with General Contractors, Field Consultants, Operators, and third-party vendors. + Be the central liaison between operators, field-facing support, and internal stakeholders, as it pertains to all things facilities and equipment. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Responsibilities + Work closely with multiple departments, teams, field staff, and Operators to ensure the current facilities and equipment meet the needs of the business + Support the resolution of Operator issues/escalations and overall satisfaction with programs and initiatives + Educate relevant stakeholders on key initiatives and processes + Review and execute cross-functional scopes of work for the organization (including, but not limited to: Specialty Consulting, Test and Rollout, mall remodels, warranty) + Contribute to projects that support restaurant quality improvement initiatives across the organization + Access and organize data and content in order to create effective reports and develop insights + Ensure regional Facilities & Equipment spending does not exceed allotted resources + Provide 24/7 emergency support to restaurants, including rotational after-hours phone service + Serve on inter and cross-departmental teams across the organization to represent the FEQ field perspective + Enhance and develop strong business relationships across the organization with an eye toward ensuring all functions are aligned for maximum operator satisfaction and representation + Facilitate meetings and lead cross-functional teams in order to achieve desired business outcomes + Always be open to new ideas and methods that might increase the effectiveness of the work we do Minimum Qualifications + High school diploma or equivalent + 3+ years of relevant work experience + Strong interpersonal, communication, and collaboration skills + Ability to adapt to changing technologies and priorities + Attention to detail and organization skills + Functional computer skills (Microsoft Office Applications, especially Excel and Word, and other applicable software). + Project management experience + Strong personal initiative with limited need for close supervision + Ability to work well in a team environment + Positive orientation towards difficult challenges Preferred Qualifications + Bachelor's degree + 5+ years of work experience in a professional work environment Minimum Years of Experience 3 Travel Requirements 10% Required Level of Education High School Preferred Level of Education Bachelor's Degree Job FunctionRestaurant Development Position TypeExperienced Professionals Requisition ID2025-17818 Posting Location : LocationUS-GA-Atlanta