AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
As a Delivery Advocate within Group Cloud Operations, you will play a crucial role in ensuring the seamless delivery of operational services of AIA’s Group and its Business Units. This role will act as the primary point of contact for escalations from Business Units (BUs), vendors, and internal teams, driving continuous service improvement and ensuring high customer satisfaction. The role responsibilities will include managing service delivery processes, developing and implementing service improvement plans, and ensuring c2o22m1pliance with service level agreements (SLAs) and operational level agreements (OLAs). This role will also lead efforts to fine-tune business needs, delivery criteria, and solutions, ensuring audit readiness and compliance.Responsibilities include, but are not limited to, the following:
Work closely with the Group Office and Business Unit technical teams on service escalation activities.
Liaise with the managed service providers and internal delivery teams on service delivery escalations and problems.
Improve operational efficiency via recommendations for process improvement.
Provide delivery reporting.
Provide data for input as well manage monthly/weekly governance meetings with AIA’s managed service partners and its Business Units.
Attractive benefits provided :-
Medical insurance
Work life balance
Hybrid working arrangement
Learning & development
Unleash your potential and join us now!
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.