Seeking a Lead Analyst, Product Analytics who will become an authority in our product's data. You will analyze customer behavior to uncover insights that drive pricing strategy and product improvements. You will work with multiple teams and provide in-depth analysis to support strategic decisions within Product Development and Go-To-Market organizations.
Analyze customer data to identify their needs and how they benefit from Zendesk products. Use this information to inform future business strategies and increase value.
Analyze product consumption trends and customer behavior changes by defining and tracking key performance metrics, understanding key drivers and proactively surfacing insights to key leaders
Analyze and validate data related to our customers and products. Build curated intermediate tables by redefining raw data for key areas of product usage.
Understand the business objectives of Pricing and Product teams, capture clear requirements, develop SQL queries, perform analyses and develop insights to understand product usage and adoption and customer performance outcomes
Partner with data engineering teams to drive standardization and consistency of product data modeling, schemas and insights reporting across the entire company
What you bring to the roleBackground in a quantitative and/or business field, such as business analytics, economics, applied mathematics, statistics. A degree (BS/BA or equivalent experience) is preferred.
Proven ability and experience in data analytics, analytics engineering, business intelligence, data visualization and storytelling, quantitative research, or related field (experience in Product Analytics and/or Pricing Analytics a plus)
Advanced knowledge of SQL a must (experience with Google BigQuery and/or Snowflake a plus)
Experience with Tableau, Looker, or similar data visualization tools
Experience with AWS, dbt, Airflow a plus but not required
Boundless intellectual curiosity - you are self-motivated and unafraid to ask questions in order to learn and grow
Experience at fast-paced and scaled B2B Tech companies a plus
The Poland annualized base salary range for this position is zł188,000.00-zł282,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
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